Here supervisors can view the active calls within their assigned ACD groups. By clicking on the detail view of an active call, they can get more information about each call.

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Sv translation

language	en

Introduction

Supervisors and contact center managers use the supervisor module to manage the day-to-day operations in the contact center. Supervisors can see and manage the ACD groups and agents to which they are assigned. Various views give an overview of the performance of the contact center in real-time as well as aggregated statistics which are cumulated over the current day.

Agents can request help from supervisors when involved in challenging calls. With one click the supervisor can conference himself into the agent’s call to provide the assistance required. In addition, the supervisor can view a real-time view of all incoming and outgoing media events and can display KPI's regarding the performance of the contact center in a configurable wallboard.

Supervisors can change the assignment of agents to groups according to the current requirements of the contact center. They can also define the skills of agents within groups if this capability is enabled via their security group. Using the web messages module, they can send messages to agents directly or to a group of agents. This feature can be used to inform agents about important information regarding day-to-day operations in the contact center, such as special offers available or information to particular agents for administrative purposes like remembering their sick note or vacation application.

Supervisors can also operate as normal agents, if needed. All functions available to agents are available to supervisors, who can, as the need arises, work actively in the contact center groups they are assigned to. The
available channels include calls inbound/outbound, chat, email, WhatsApp, voice mail and callbacks. In addition, supervisors can manage the contact center groups and agents. If required, their accounts can be configured so that only the management capabilities are available and they do not participate in taking calls or processing media events. For more information on agent functions, see "AgentHome".

Supervisors can define, in the ACD groups assigned to them, which agents are available for the distribution of calls and events and with which skills they should be considered by the distribution algorithms configured in the ACD groups. Supervisors can view the availability
of agents and corresponding call information using an intuitive interface organized in tabs. Furthermore, supervisors can configure important KPI's in a personal wallboard and generate reports on the fly or via subscriptions which are sent to them on a time schedule by email.

The WebClient (Full/MiniClient) or the MiniClient is used to log in to the Supervisor Client. For the management functions - which require a larger viewport on the screen - the Full client is recommended.

Details depend on the rights you have been granted in the system.

To log in, open the jtel portal via your browser.

Home Screen

	Coffee cup icon = work break indicator The work break display shows whether it is currently possible to take a break. It shows the number of logged in agents in relation to the maximum number of agents allowed to take a break configured in the ACD group settings. Green = the agent can set the status to "Pause". Yellow = if the agent sets the status to "Pause", then it would mean that the agent would exceed the relation configured in the ACD group. Red = the agent cannot set the "Pause" status
	Envelope icon = media events New media events are indicated by a flashing envelope icon in the toolbar.
	Megaphone symbol = banner message New banner messages are indicated by the flashing megaphone icon in the toolbar. Supervisor can send banner messages to groups or to individual agents (e.g., "Don't forget today's special offer..." or "Dear Sam, please remember to change your status to break when you go out for coffee") Supervisors can create and send messages to specific ACD groups and/or agents and supervisors. These messages are displayed in the recipients' web clients. It is possible to specify a period of time during which requisition messages should be displayed. So supervisors can prepare them in advance. Group messages can only be deleted by the supervisor and are automatically removed after the timestamp expires. Personal messages can be deleted by the agent or supervisor and will be removed automatically, after the configured timestamp has expired.
	Headset icon = Supervisor request When an agent requests the supervisor for assistance, the headset icon flashes.

Status

Selection of defined states such as calls and media, pause and more depending on customer specific requirements.

Phone numbers

Phone numbers: Selection of defined phone numbers for the supervisor's availability (e.g. office, mobile, home office, etc.).

Available options (tiles)

Agent Home	Home view of the agent.
Agent Home (Braille)	This version of Agent Home has been optimized for use with Braille readers.
Reports	Supervisors can access standard reports. Depending on the needs, additional reports can be activated for supervisors on a project-specific basis. Reports can be created on the fly or subscribed to, in which case they are sent to the supervisor by e-mail. Several formats are available: PDF, CSV, HTML or Excel files.
User Master Data	Users can view and change their personal settings (e.g. change password, change language and settings that affect web views)
Supervisor	The main view of the supervisor is divided into intuitive tabs that the supervisor can select as needed. As a supervisor, for example, you get an overview of the status of the groups and agents you are supervising. Here you can keep an eye on essential parameters of the call center while it is running. Icons are displayed in the toolbar in case of special events (e.g. help request from agents). In the heads of some table columns you can see the symbols or . This allows you to control the visibility of table contents. After clicking on a dialog appears in which you can select and deselect table rows for viewing. After clicking on a dialog appears where you can define the visibility and order of table columns. The operation is described in the section "The user interface". Clicking Details in the Action column of the first table will take you to a view where you can view and configure details of the ACD for the selected group. Use Map to display a map of the callers in the group. Each call is represented by a pin, several calls are combined in one slice. This gives you an overview of the distribution of your calls on the map. To use this service, the area codes must be maintained in the system with geo-data. Ask your system administrator if this representation is available for your region or country.
Dialer-Campaigns (Optional Feature)	Supervisors can create outbound campaigns and assign them to agents (campaign management). Manual or automated dialer campaigns can be created.
Ansagen (Optional Feature)	The supervisor can upload and change the voice prompts for the ACD or IVR.

Header

On the Inbound Status, Inbound Real Time, Inbound Since, Inbound 15, Inbound 60 and Wallboard tabs, there are some settings available in the header area that affect the statistics displayed.

Group	The relevant groups for each area (inbound status, grid view, wallboard, etc.) can be selected via the "Group" action area.
Service Level	Here you set what time you want to use as the service level for calculating some of the values in the tables.
Short Hangups	Here you define the time up to which calls are counted as short hangups. Short hangups are callers who hang up within a very short time after being put on hold.
Service Quota	For the calculation of the column X% answered in (s), set here which percentage of calls you want to consider.
Statistics Since	Here it is displayed since when calls are considered for the statistics. Here you can change the value of the hour as well as minute via the corresponding drop-down lists. If you click on "Now", the current server time is set.
Graph Interval	Here you set the granularity of some of the graphics in the Wallboard tab.
Zoom	The zoom function can be used to minimize the individual tiles so that as many as possible can be displayed on one screen.
Server Time	The current server time is displayed here as information.

Tabs

Supervisors can view the media events currently running in the system (new, not yet distributed, and seen events).

This tab displays a table of open, unfinished media events for the supervisor's groups. The following columns are included:

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Inbound Status

Here you can find real-time statistics on current calls and events in the system for the groups to which the supervisor with supervisor rights is assigned. Supervisors can set up the statistics to show only events and calls from a certain point in time. For example, since the start of their work shift.

Here you can show or hide groups for the view in the supervisor.

This tab allows you to view content from Supervisor - Realtime Values, Supervisor - Daily Statistics aswell as Supervisor - Media Events.

Inbound Realtime

Here you can find the real-time statistics on incoming calls for the groups to which the supervisor with supervisor rights is assigned. All calls that have been completed are not included here. Availability and service level always refer to the current calls only.

This tab allows you to view content from Supervisor - Realtime Values .

Inbound Since

Here you can find daily statistics. The time from when calls are displayed can be set in the header.

This tab allows you to view content from Supervisor - Daily Statistics

Inbound 15

Here you can find the daily statistics for the last 15 minutes.

This tab allows you to view content from Supervisor - Tagesstatistik however, not narrowed down by statistics since, but values of the last 15 minutes.

Inbound 60

Here you can find the daily statistics of the last 60 minutes.

This tab allows you to view content fromSupervisor - Tagesstatistik however, not narrowed down by statistics since, but values of the last 60 minutes.

Inbound Inboxes

Here you can find statistics about e-mail. (Total, Delivered, Answered, Unqualified)

Inbound Media Events

Here you can find statistics for all media events. (Call-Back, Chat, Email, Fax, SMS, Ticket, Voice-Mail)

Headline	Meaning	Total Column Meaning
Distribute	The number of media that are in the "Being distributed", "Distributed via SMTP" or "Distributed to agent" status.	The sum of the column "Distribute
New Agent	The number of media that are in the "New at Agent" status.	The sum of the columns "New Agent
Seen Agent	The number of media that are in the "Seen by Agent" status.	The sum of the column "Seen agent
Error	The number of media that are in the "Error" status.	The sum of the "Error" column
Done	The number of media that are in the " Done " status.	The sum of the "Done" column

This tab allows you to view content from Supervisor - Media Events .

Wallboard

The Wallboard provides supervisors with a live view of the contact center across all groups and individual groups that the supervisor is responsible for managing. Numerous key performance indicators (KPIs) are provided, such as:

Supervisors can arrange the key performance indicators (KPIs) as needed to get a view tailored to their needs.

This tab can be used to select content from Supervisor - Wallboard Total, Supervisor - Wallboard Graphics aswell as Supervisor - Wallboard per Group

Direct access to the wallboard:

It is possible to display the wallboard without logging into the portal and accessing the supervisor function in the menu. To do this, enter the URL of the wallboard directly in the address line of the browser. The URL contains your login data and various parameters with which you can customise the wallboard. The following line serves as a template for the URL:

http://<Server>/CarrierPortal/<Reseller-UID>/<Client-UID>/wallboard?username=<Benutzername>&password=<Password>

Replace the placeholders in brackets with the actual UIDs and strings for server, reseller, client, user and password. The UIDs can be found in the user data stored in the portal.

If you want to restrict the wallboard to an ACD group, add &acdGroupsID=<Gruppen-ID> to the end of the URL.
Select the language of the wallboard by inserting &languagesID=<Sprach-ID> at the end of the URL (1 for English, 2 for German).

Here is a fictitious example:

http://CallMServer:8080/CarrierPortal/CallMaster/Admin2/wallboard?username=SuperWall&password=MyWbPw&languagesID=2

It is recommended to create a separate user with supervisor rights for this function.

All Agents

Shows all agents in the ACD groups assigned to the supervisor, especially their current status according to the available status categories. Example:

The table shows the following columns:

UID	The UID des Agenten
Name	The Name des Agenten of the agent
First NameVorname des Agentenname	The First name of the agent
Agent NumberNummer des Agenten	The Number of the agent
Busy / No Ans.Die aktuellen Zähler für den Agenten für Besetzt / keine Antwort	The current counter for the agent for busy /no answer
Agent StatusDer aktuelle Status des Agenten	The current status of the agent
Agent Status TimeDatum und Uhrzeit, zu der der Agent den aktuellen Status angenommen hat	Date and time when the agent has assumed the current status.
Agent Status Duration	Zeigt an, wie lange der Agent diesen Status innehat.
Phone	Die aktuelle Telefonnummer, über die der Agent angemeldet ist. Neben der Telefonnummer wird auch der aktuelleTelefonstatus farblich dargestellt.
Availability	Diese Spalte zeigt die Verfügbarkeit des Agenten an. Farbe Dunkel-Gelb, Schrift Nachbearbeitung: Der Agent ist angemeldet und in der Nachbearbeitung. Farbe Rot, Schrift Belegt: Der Agent ist angemeldet und sein Telefon ist belegt. Farbe Grün, Schrift Frei: Der Agent ist angemeldet und hat keine Pause. Farbe Grau, Schrift Nicht verfügbar: Der Agent ist nicht angemeldet oder ist angemeldet mit dem Status Pause. Farbe Orange, Schrift Fremdbesetzt: Beim letzten Versuch dem Agenten zu erreichen, war sein Telefon belegt, da er ein Gespräch womöglich an der ACD vorbei geführt hat. Farbe Blau, Schrift Keine Antwort: Beim letzten Versuch dem Agenten zu erreichen antwortete er nicht. Für Multi-Channel Agenten zeigt einen Balken mit Zähler die Anzahl der Belegten Kanälen in Rot, sowie die Anzahl der freien Kanälen in Grün. Die Größe des jeweiligen Balkens entspricht ungefähr der proportionalen Größe des jeweiligen Zählers. Als Status-Schrift wird hier stets MC für Multi-Channel angezeigt.
Availability for	Hier werden abhängig vom Status der Verfügbarkeit verschiedene Zeiten angezeigt. Bei Verfügbarkeit Frei: die Zeit seit dem letzten Gespräch bzw. der letzten Nachbearbeitung Bei Verfügbarkeit Nachbearbeitung: die verbleibende Nachbearbeitungszeit Bei Verfügbarkeit Belegt: die bisherige Gesprächsdauer Bei allen anderen Werten: die Zeit seit Wechsel in den Status.
All Groups	Liste der Gruppen, an denen der Agent angemeldet sein kann
Logged In Groups	Liste der Gruppen, an denen der Agent aktuell angemeldet ist
Locations	Liste von Standorten, denen der Agent zugeordnet ist
Login Time	Zeitpunkt der Anmeldung des Agenten in der ACD
Login Duration	Vergangene Zeit seit Anmeldung des Agenten in der ACD
Quick Status Buttons	Hier kann ein Agent schnell in einen anderen Status gewechselt werden. Damit ein Agentenstatus hierfür zur Verfügung steht, muss der Agent Status entsprechend editiert werden.

In the Action column, you can perform one of the actions indicated there.

With Change status you can change both the telephone number of the agent and its status.

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Note: The Manual Post Call status does not end automatically, but must be explicitly ended by selecting another status.

Call Details displays a table with details about the agent and their current call.You can chose to monitor the current call (the agent is informed of this by a change in his call status as well as an announcement) or to monitor it silently (the agent is not informed), provided that the Call Monitoring function is activated for the ACD group. After activating a monitoring variant, you will be taken directly to Agent Home so that you, as the supervisor, can control the call monitoring. As a supervisor, you have the option of switching the call to loud after successfully connecting in the Agent Home area, which establishes a 3-way conference between calls, agent and you (supervisor). Other options are Take over or Take over and Log out agent for the conversation between agent and caller.

Use Login or Logout to log agents on and off the ACD.

With the plus and minus symbols Image Removed at the bottom of a table you can control the number of rows displayed. This setting is saved in your user account. Since some tables are updated automatically at short intervals, the number of rows displayed should not exceed the size of the browser window so as not to consume computing power unnecessarily. In other words, it is better to go to page 2, 3 etc. than to scroll through excessively long tables. The maximum number of rows must not exceed 50.

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Aktive Agents

Displays all active agents in the ACD groups assigned to the supervisor.

The supervisor can see what status the agent is currently in and view the performance figures such as number of calls answered and time in the current status. The supervisor can also change the agent status.

This table has the same content as All Agents, except that only logged in agents are displayed here. When logging out an agent here, it no longer appears in this table. You must switch to the All Agents tab to log the agent back into the group.

Help Requests

Here you can see current help requests from agents. If this function is activated for the ACD group, he can request the supervisor's help via a button. You can then join the conversation here by clicking on monitoring. A flashing symbol in the toolbar draws your attention to the help request. If you click on the symbol, you go directly to the table of active agents.

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If you reach the table and it is empty, the following conditions may have occurred:

The caller hung up.
The agent has ended the call.
The agent has cancelled the help request by clicking Cancel.
In the meantime, the agent has initiated another function, such as transferring the call to another agent.

Media Events

ACD Group	Name of the ACD Group
Agents	Name of the agent to which the event was assigned. If no agent has been assigned yet, this column is empty. In the media history, this column is also empty if the distribution has taken place to a fixed e-mail address.
Type	Voice Mail, Callback request, SMS, Fax
Status	The current processing status of the media event. Ready: Event not yet distributed. New: Event has just arrived at the agent. Seen: Event has been viewed by the agent. Done: Event is processed.
Received	Date and time when the media event entered the ACD Group
Sender	The sender of the media event
User Data	User data can be displayed here
Receiver	Name of the service number via which the event was generated.
Subject	Subject of the media event
CRM Link	A CRM link can be displayed here
Action	The action Open takes you to the editing of the respective media event. See also Agent Home.

Media History

IIn this tab, completed media events for the supervisor's groups are displayed. The supervisor can view completed media events and, if necessary, reopen them to initiate further actions, such as forwarding the event to a specific agent or group.

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Current calls

ACD Group	Name of the ACD group the caller is in
Remote	Caller number
Contact Name	Name of the contact (if available)
Contact Class	Contact class name (if available)
Priority	Priority of the call on hold
ACD Agent	Agent name
Start	Time of arrival of the call in the system
Connected	Time of connection with an agent
Waiting Time	Waiting time of the caller
Duration	Talk time with the agent so far


Agent Home	Home view of the agent
Agent Home (Braille)	This version of Agent Home has been optimised for use with Braille readers.
User profiles	xxx
Aggregation Groups	xxx
Supervisor	The supervisor's main view is divided into intuitive tabs that the supervisor can select as needed.
Categories	xxx
User Master Data	Supervisors can view and change their personal settings (e.g. change password, change language and settings that affect web views)
Chat Connectors	Here you can edit the chat connector.
Subscribed reports	Supervisors can access their subscribed reports.
Reports	Supervisors can access standard reports. Depending on requirements, further reports can be activated for supervisors on a project-specific basis. Reports can be created on the fly or subscribed to, in which case they are sent to the supervisor by email. Several formats are available: PDF, CSV, HTML or Excel files.
Servic Numbers	Supervisors can view statistics on service numbers.

Agent Home	Home view of the agent
Agent Home (Braille)	This version of Agent Home has been optimised for use with Braille readers.
Aggregation Groups	xxx
Supervisor	The supervisor's main view is divided into intuitive tabs that the supervisor can select as needed.
Users Profiles	xxx

Reports	Supervisors can access standard reports. Depending on requirements, further reports can be activated for supervisors on a project-specific basis. Reports can be created on the fly or subscribed to, in which case they are sent to the supervisor by email. Several formats are available: PDF, CSV, HTML or Excel files.
Report Subscriptions	Supervisors can access your subscribed reports.
Servicerufnummern	Supervisors can view statistics on service numbers.

Categories	xxx
User Master Data	Supervisors can view and change their personal settings (e.g. change password, change language and settings that affect web views)

Image Added	Kaffeetasse Symbol = Arbeitspausenanzeige Die Arbeitspausenanzeige zeigt an, ob es momentan möglich ist, eine Pause zu machen. Er zeigt die Anzahl der angemeldeten Agenten in Relation zu der in den ACD-Gruppeneinstellungen konfigurierten maximalen Anzahl der Agenten, die eine Pause machen dürfen. Grün = der Agent kann den Status auf “Pause” setzten. Gelb = wenn der Agent den Status auf “Pause” setzt, dann würde das bedeuten, dass der Agent die in der ACD-Gruppe konfigurierte Relation überschreiten würde. Rot = der Agent kann den Status “Pause” nicht setzten
Image Added	Briefumschlag Symbol = Medienereignisse Neue Medienereignisse werden durch ein blinkendes Briefumschlagsymbol in der Symbolleiste angezeigt.
Image Added	Megafon Symbol = Bannermeldung Neue Bannermeldungen werden durch das blinkende Megafon Symbol in der Symbolleiste angezeigt. Der Supervisor kann Bannermeldungen an Gruppen oder an einzelne Agenten senden (z.B. "Vergessen Sie das heutige Sonderangebot nicht..." oder "Lieber Sam, bitte denken Sie daran, Ihren Status auf Pause zu ändern, wenn Sie einen Kaffee trinken gehen")
Image Added	Headset Symbol = Supervisor Anforderung Wenn ein Agent den Supervisor für Hilfe anfordert, blinkt das Headset Symbol.

Agent Home	Home-Ansicht des Agenten.
Agent Home (Braille)	Diese Version von Agent Home wurde für die Nutzung mit Braille-Reader optimiert.
Berichte	Supervisor können auf Standardberichte zugreifen. Je nach Bedarf können weitere Berichte projektspezifisch für Supervisor aktiviert werden. Berichte können im laufenden Betrieb erstellt oder abonniert werden, in diesem Fall werden sie per E-Mail an den Supervisor gesendet. Es sind mehrere Formate verfügbar: PDF, CSV, HTML oder Excel-Dateien.
Stammdaten Benutzer	Benutzer können ihre persönlichen Einstellungen anzeigen und ändern (z.B. Kennwort ändern, Sprache und Einstellungen ändern, die sich auf die Webansichten auswirken)
Supervisor	Die Hauptansicht des Supervisors ist in intuitive Registerkarten unterteilt, die der Supervisor nach Bedarf auswählen kann. Als Supervisor verschaffen Sie sich z.B. eine Übersicht über den Status der von Ihnen überwachten Gruppen und Agenten. Hier können Sie wesentliche Parameter des Callcenters bei laufendem Betrieb im Auge behalten. In der Toolbar werden bei besonderen Vorkommnissen (z.B. Hilfeanforderung von Agenten) Symbole angezeigt. In den Köpfen einiger Tabellenspalten sehen Sie die Symbole Image Added oder Image Added. Damit können Sie die Sichtbarkeit von Tabelleninhalten steuern. Nach Anklicken von Image Added erscheint ein Dialog, in dem Sie Tabellenreihen zur Ansicht aus- und abwählen können. Nach Anklicken von Image Added erscheint ein Dialog, in dem Sie die Sichtbarkeit und Reihenfolge von Tabellenspalten festlegen können. Die Funktionsweise ist im Abschnitt "Die Benutzeroberfläche" beschrieben. Wenn Sie in der ersten Tabellen in der Spalte Aktion auf Details klicken, gelangen Sie zu einer Ansicht, in der Sie Details der ACD für die gewählte Gruppe ansehen und konfigurieren können. Mit Karte blenden Sie eine Landkarte der Anrufer der Gruppe ein. Jeder Anruf wird mit einer Stecknadel dargestellt, mehrere Anrufe werden zusammengefasst in einer Scheibe. Dies gibt Ihnen ein Überblick über die Verteilung Ihrer Anrufe auf der Landkarte. Um diesen Dienst zu nutzen, müssen die Vorwahlen im System mit Geo-Daten gepflegt sein. Fragen Sie Ihren Systemadministrator, ob diese Darstellung für Ihre Region oder Ihr Land verfügbar ist.
Dialer-Kampagnen (Optionales Feature)	Supervisors können ausgehende Kampagnen erstellen und sie Agenten zuweisen (Kampagnenmanagement). Manuelle oder automatisierte Dialer-Kampagnen können erstellt werden.
Ansagen (Optionales Feature)	Der Supervisor kann die Sprachansagen für die ACD oder das IVR hochladen und ändern.

Gruppe	Über die Aktionsfläche "Gruppe" können die relevanten Gruppen für jeden Bereich (Inbound Status, Gitteransicht, Wallboard, etc.) ausgewählt werden.
Servicelevel	Hier stellen Sie ein, welche Zeit Sie als Servicelevel für die Berechnung einiger der Werte in den Tabellen nutzen möchten.
Kurzabbrecher	Hier stellen Sie ein, bis zu welcher Zeit Anrufe als Kurzabbrecher gezählt werden. Kurzabbrecher sind solche Anrufer, die angekommen in der Warteschleife, innerhalb kürzester Zeit auflegen.
Servicequote	Für die Berechnung der Spalte X% beantwortet in (s), stellen Sie hier ein welche Prozentzahl der Anrufe Sie betrachten möchten.
Statistik seit	Hier wird angezeigt, seit wann Anrufe für die Statistik berücksichtigt werden. Hier können Sie über die entsprechenden Drop-Down Listen den Wert der Stunde sowie Minute verändern. Wenn Sie auf "Jetzt" klicken, wird die aktuelle Serverzeit eingestellt.
Grafikintervall	Hier stellen Sie die Granularität einige der Grafiken im Reiter Wallboard ein.
Zoom	Durch die Zoom-Funktion können die einzelnen Kacheln minimiert werden, um so möglichst viele auf einen Bildschirm darstellen zu können.
Serverzeit	Hier wird als Information die aktuelle Serverzeit angezeigt.

Agent Home	Home-Ansicht des Agenten
Agent Home (Braille)	Diese Version von Agent Home wurde für die Nutzung mit Braille-Reader optimiert.
Benutzerprofile	xxx
Summierungsgruppen	xxx
Supervisor	Die Hauptansicht des Supervisors ist in intuitive Registerkarten unterteilt, die der Supervisor nach Bedarf auswählen kann.

Kategorien	xxx
Stammdaten Benutzer	Supervisor können ihre persönlichen Einstellungen anzeigen und ändern (z.B. Kennwort ändern, Sprache und Einstellungen ändern, die sich auf die Webansichten auswirken)

Abonnierte Berichte	Supervisor können auf Ihre abonnierten Berichte zugreifen.
Berichte	Supervisor können auf Standardberichte zugreifen. Je nach Bedarf können weitere Berichte projektspezifisch für Supervisor aktiviert werden. Berichte können im laufenden Betrieb erstellt oder abonniert werden, in diesem Fall werden sie per E-Mail an den Supervisor gesendet. Es sind mehrere Formate verfügbar: PDF, CSV, HTML oder Excel-Dateien.
Servicerufnummern	Supervisor können Statistiken zu Servicerufnummern einsehen.

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Page History

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Key

Introduction

Log in

Home Screen

Toolbar

Available options (tiles)

Header

Tabs

Menu - ACD

Menu - Chat

Menu - Statistics

Menu - User Data

Functional requirements

Menu - ACD

Menu - Chat

Menu - Statistics

Menu - User Data

Einleitung

Einleitung

Anmelden

Start Bildschirm

Symbolleiste

Verfügbare Optionen (Kacheln)

Header

Anmelden

Start Bildschirm

Symbolleiste

Verfügbare Optionen (Kacheln)

Header

Registerkarten

Registerkarten

Menü - ACD

Menü - Benutzerdaten

Menü - Chat

Menü - Statistik

Funktionsanforderungen

Introduction

Se connecter

Boutons d'accueil

Barre d'outils

Options disponibles (tuiles)

Entête

Onglets

Menu - ACD

Menu - Chat

Menu - données de l'utilisateur

Menu - Statistiques

Exigences fonctionnelles