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Table of Contents |
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maxLevel | 2 |
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outline | true |
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type | flat |
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DescriptionThis report contains data - presented individually per agent - for inbound calls to, and outbound calls from the selected agents over the time period chosen. |
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SelectionParameter | Explanation | Release |
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Outbound Destinations to Exclude | A comma separated list of destinations can be provided to the report, to exclude certain outbound destinations from the "outbound" columns provided below. If not specified, the report includes all outbound calls. If provided, the report excludes all destinations which start with any of the provided values in the comma separated parameter. For example: - 49894614950 ← would exclude all calls made to jtel GmbH, Munich
- 49,41,43 ← would exclude all calls made to destinations in Germany, Switzerland and Austria
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Selection Criteria
Output Formats
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Status |
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subtle | true |
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colour | Red |
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title | PDF |
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Sample Execution (Input)
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Sample Report (Output)
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ColumnsThe following columns are provided. Legend |
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o
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StatisticsPartA (See also Table Reference - StatisticsPartA (A) )
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a
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AcdStatisticsPartB (See also Table Reference - AcdStatisticsPartB (AcdB) )
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acdb
Total ACD Calls
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ACD Calls - Taken |
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ACD Calls |
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ACD Calls - Total Duration |
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ACD Outdial Calls - Total |
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ACD Outdial Calls - Taken |
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ACD Outdial Calls |
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ACD Outdial Calls - Total Duration |
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ACD Transfer Calls - Total |
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ACD Transfer Calls - Taken |
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2D881E6B017831F31192CC5E6A626C3E |
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ACD Transfer Calls - Ø Duration |
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ACD Transfer Calls - Total Duration |
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ACD Post Calls - Total |
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2D881E6B017831F7518DF9900D99B0E9 |
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ACD |
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ACD Post Calls - Ø Duration |
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2D881E6B017831FFA21991B52460FA00 |
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ACD |
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Include+ |
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ACD Transfer Calls Total Duration
Include+ |
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Total ACD Post Calls
Include+ |
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ACD Post Calls Taken
Include+ |
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ACD Post Calls Average Duration
Include+ |
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ACD Post Calls Total Duration
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- Total Duration Include+ |
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Table of Contents |
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outline | true |
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type | flat |
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Sv translation |
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Table of Contents |
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maxLevel | 2 |
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outline | vrai |
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type | plat |
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DescriptionCe rapport contient des données - présentées individuellement par agent - pour les appels entrants et sortants des agents sélectionnés sur la période choisie. SélectionParamètre | Explication | Release |
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Destinations sortantes à exclure | Une liste de destinations séparées par des virgules peut être fournie au rapport, afin d'exclure certaines destinations sortantes des colonnes "sortantes" fournies ci-dessous. S'il n'est pas spécifié, le rapport inclut tous les appels sortants. S'il est fourni, le rapport exclut toutes les destinations qui commencent par l'une des valeurs fournies dans le paramètre séparé par des virgules. Par exemple: - 49894614950 ← exclurait tous les appels passés à Jtel GmbH, Munich.
- 49,41,43 ← exclurait tous les appels passés vers des destinations en Allemagne, en Suisse et en Autriche.
| Status |
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colour | Blue |
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title | À partir de la release 3.26 |
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ColonnesLes colonnes suivantes sont fournies. LégendeAppels ACD - Total Include+ |
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scrollPageId | 2D881E6B017831DD03AB12E43A1E56CA |
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Appels ACD - Pris Include+ |
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spaceKey | JPW |
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scrollPageId | 2D881E6B017831DE8CE643730FF4CB0A |
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Appels ACD - Ø Durée Include+ |
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spaceKey | JPW |
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scrollPageId | 2D881E6B017831E29E18AE7A14816756 |
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Appels ACD - Durée Totale Include+ |
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spaceKey | JPW |
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scrollPageId | 2D881E6B017831E06DEE648C72E366CE |
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Appels sortants ACD - Total Include+ |
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spaceKey | JPW |
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scrollPageId | 2D881E6B017831E3BB89DF63728AD4FC |
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Appels externes de l'ACD - Pris Include+ |
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spaceKey | JPW |
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Appels sortants ACD - Ø Durée Include+ |
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Appels externes de l'ACD - Durée totale Include+ |
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Appels Transfert ACD - Total Include+ |
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spaceKey | JPW |
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scrollPageId | 2D881E6B017831E7B29559B352A8EC2F |
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Appels Transfert ACD - Pris Include+ |
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spaceKey | JPW |
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scrollPageId | 2D881E6B017831F31192CC5E6A626C3E |
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Appels Transfert ACD - Ø Durée Include+ |
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spaceKey | JPW |
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Appels Transfert ACD - Durée totale Include+ |
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spaceKey | JPW |
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scrollPageId | 2D881E6B017831F410F045CF4E68EB93 |
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Après Appels ACD - Total Include+ |
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spaceKey | JPW |
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Après Appels ACD - Pris Include+ |
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Après Appels ACD - Ø Durée Include+ |
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Après Appels ACD - Durée totale |
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