| Widget | Kommentar | Aussehen | XML Definition |
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| ACD Gruppen | Auswahl der ACD Gruppen |  Image Added |
| Translations Ignore |
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<ice:outputText value="#{messages['StatisticsReports.execute.Groups']} :"/>
<jt:dualList sorted="true" id="groupsIds" value="#{statisticsReportsBean.reportParams['groupsIds']}" width="200px" height="100px" available="#{messages['Common.Duallist.Available']}" selected="#{messages['Common.Duallist.Selected']}" source="#{acdGroupsBean.selectItemsForReports}"/>
<ice:message for="groupsIds"/> |
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| Agenten | Auswahl der ACD Agenten |  Image Added |
| Translations Ignore |
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<ice:outputText value="#{messages['StatisticsReports.execute.Agents']} :"/>
<jt:dualList sorted="true" id="usersIds" value="#{statisticsReportsBean.reportParams['usersIds']}" width="200px" height="100px" available="#{messages['Common.Duallist.Available']}" selected="#{messages['Common.Duallist.Selected']}" source="#{usersBean.selectItemsForReports}"/>
<ice:message for="usersIds"/> |
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| Agentenstatus | Auswahl der Agentenstati |  Image Added |
| Translations Ignore |
|---|
<ice:outputText value="#{messages['StatisticsReports.execute.AcdAgentStatus']} :"/>
<jt:dualList id="agentStatusIds" sorted="true" value="#{statisticsReportsBean.reportParams['agentStatusIds']}" width="200px" height="100px" available="#{messages['Common.Duallist.Available']}" selected="#{messages['Common.Duallist.Selected']}" source="#{acdAgentStatusBean.selectItemsForReports}"/>
<ice:message for="agentStatusIds"/> |
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| Innerhalb / Ausserhalb aufgelegt (s) | Alternative zu Kurzabbrecher |  Image Added |
| Translations Ignore |
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<ice:outputText value="#{messages['StatisticsReports.execute.HangUpSeconds']} :"/>
<ice:selectOneMenu id="hangUpSeconds" value="#{statisticsReportsBean.reportParams['hangUpSeconds']}" required="true" styleClass="em20d7" partialSubmit="true">
<f:selectItems value="#{statisticsReportsBean.selectItemsHangUpSeconds}"/>
</ice:selectOneMenu>
<ice:message for="hangUpSeconds"/> |
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| Innerhalb / Ausserhalb beantwortet (s) | Alternative zu Service-Level |  Image Added |
| Translations Ignore |
|---|
<ice:outputText value="#{messages['StatisticsReports.execute.ServiceLevelSeconds']} :"/>
<ice:selectOneMenu id="serviceLevelSeconds" value="#{statisticsReportsBean.reportParams['serviceLevelSeconds']}" required="true" styleClass="em20d7" partialSubmit="true">
<f:selectItems value="#{statisticsReportsBean.selectItemsServiceLevelSeconds}"/>
</ice:selectOneMenu>
<ice:message for="serviceLevelSeconds"/> |
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| Inboxes | Auswahl einer oder mehrere Eingangspostfächer |  Image Added |
| Translations Ignore |
|---|
<ice:outputText value="#{messages['StatisticsReports.execute.Inboxes']} :"/>
<jt:dualList sorted="true" id="acdInboxesIds" value="#{statisticsReportsBean.reportParams['acdInboxesIds']}" width="200px" height="100px" available="#{messages['Common.Duallist.Available']}" selected="#{messages['Common.Duallist.Selected']}" source="#{acdInboxesBean.selectItemsForReports}"/>
<ice:message for="acdInboxesIds"/> |
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| IVR Statistik Marker | Auswahl einer oder mehrere IVR Statistikmarker |  Image Added |
| Translations Ignore |
|---|
<ice:outputText value="#{messages['StatisticsReports.execute.IVRStatisticsMarkers']} :"/>
<jt:dualList sorted="true" id="ivrStatisticsMarkersIds" value="#{statisticsReportsBean.reportParams['ivrStatisticsMarkersIds']}" width="300px" height="100px" available="#{messages['Common.Duallist.Available']}" selected="#{messages['Common.Duallist.Selected']}" source="#{ivrStatisticsMarkersBean.selectItemsForReports}"/>
<ice:message for="ivrStatisticsMarkersIds"/> |
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| Konferenz | Auswahl einer Konferenz |  Image Added |
| Translations Ignore |
|---|
<ice:outputText value="#{messages['StatisticsReports.execute.Conference']} :"/>
<ice:selectOneMenu id="conferencesID" value="#{statisticsReportsBean.reportParams['conferencesID']}" styleClass="em20" partialSubmit="true">
<f:selectItems value="#{conferencesBean.selectItems}"/>
</ice:selectOneMenu>
<ice:message for="conferencesID"/> |
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| Kurzabbrecher | Schwelle ab den Abbrecher in der Warteschleife gezählt werden |  Image Added |
| Translations Ignore |
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<ice:outputText value="#{loginBean.shortTexts['StatisticsReports.execute.ShortHangUpSeconds']} :"/>
<ice:selectOneMenu id="hangUpSeconds" value="#{statisticsReportsBean.reportParams['hangUpSeconds']}" required="true" styleClass="em20d7" partialSubmit="true">
<f:selectItems value="#{statisticsReportsBean.selectItemsHangUpSeconds}"/>
</ice:selectOneMenu>
<ice:message for="hangUpSeconds"/> |
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| Prozentwerte | Auswahl ob Bericht Prozentwerte beinhalten soll |  Image Added |
| Translations Ignore |
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<ice:outputText value="#{messages['StatisticsReports.execute.ReportOptions']} :"/>
<ice:panelGroup id="panelGroupPercentValues">
<ice:selectBooleanCheckbox id="percentValuesCheckBox" value="#{statisticsReportsBean.reportParams['bPercentValues']}" partialSubmit="true"/>
<ice:outputText value="#{messages['StatisticsReports.execute.PercentValues']}"/>
</ice:panelGroup>
<ice:message for="percentValuesCheckBox"/> |
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| Reseller und Client (Verbundene Drop-Down Listen) | Auswahl eines Resellers, und damit verbundener Mandant |  Image Added |
| Translations Ignore |
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<ice:outputText value="#{messages['StatisticsReports.execute.Resellers']} :"/>
<ice:selectOneMenu id="selectedResellersID" value="#{statisticsReportsBean.reportParams['selectedResellersID']}" styleClass="em20d7" partialSubmit="true" valueChangeListener="#{statisticsReportsBean.processValueChangeReportReseller}">
<f:selectItems value="#{resellersBean.selectItems}"/>
</ice:selectOneMenu>
<ice:message for="selectedResellersID"/><ice:outputText id="clientsLabelID" rendered="#{statisticsReportsBean.reportParams['selectedResellersID'] ne null}" value="#{messages['StatisticsReports.execute.Clients']} :"/>
<ice:selectOneMenu id="selectedClientsID" rendered="#{statisticsReportsBean.reportParams['selectedResellersID'] ne null}" value="#{statisticsReportsBean.reportParams['selectedClientsID']}" styleClass="em20d7" partialSubmit="true" valueChangeListener="#{statisticsReportsBean.processValueChangeReportClient}">
<f:selectItems value="#{clientsBean.selectItems}"/>
</ice:selectOneMenu>
<ice:message for="selectedClientsID" rendered="#{statisticsReportsBean.reportParams['selectedResellersID'] ne null}"/> |
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| Routing Applikation | Auswahl einer Routing-Applikation |  Image Added |
| Translations Ignore |
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<ice:outputText value="#{messages['StatisticsReports.execute.RoutingApplication']} :"/>
<ice:selectOneMenu id="routingApplicationsID" value="#{statisticsReportsBean.reportParams['routingApplicationsID']}" styleClass="em20d7" partialSubmit="true">
<f:selectItems value="#{routingApplicationsBean.selectItems}"/>
</ice:selectOneMenu>
<ice:message for="routingApplicationsID"/> |
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| Servicelevel Schwellwert Gelb | Ab welche Schwelle werden Zellen Gelb gefärbt |  Image Added |
| Translations Ignore |
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<ice:outputText value="#{loginBean.shortTexts['StatisticsReports.execute.ServiceLevelThresholdYellow']} :"/>
<ice:selectOneMenu id="serviceLevelThresholdYellow" value="#{statisticsReportsBean.reportParams['serviceLevelThresholdYellow']}" required="true" styleClass="em20d7" partialSubmit="true">
<f:selectItems value="#{selectItemsBean.selectItems0to100}"/>
</ice:selectOneMenu>
<ice:message for="serviceLevelThresholdYellow"/> |
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| Servicelevel Schwellwert Grün | Ab welche Schwelle werden Zellen Grün gefärbt |  Image Added |
| Translations Ignore |
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<ice:outputText value="#{loginBean.shortTexts['StatisticsReports.execute.ServiceLevelThresholdGreen']} :"/>
<ice:selectOneMenu id="serviceLevelThresholdGreen" value="#{statisticsReportsBean.reportParams['serviceLevelThresholdGreen']}" required="true" styleClass="em20d7" partialSubmit="true">
<f:selectItems value="#{selectItemsBean.selectItems0to100}"/>
</ice:selectOneMenu>
<ice:message for="serviceLevelThresholdGreen"/> |
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| Servicelevel-Zeit 1 | Servicelevel Schwelle 1 (s) |  Image Added |
| Translations Ignore |
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<ice:outputText value="#{loginBean.shortTexts['StatisticsReports.execute.ServiceLevelSeconds1']} :"/>
<ice:selectOneMenu id="serviceLevelSeconds1" value="#{statisticsReportsBean.reportParams['serviceLevelSeconds1']}" required="true" styleClass="em20d7" partialSubmit="true">
<f:selectItems value="#{selectItemsBean.selectItems0to120}"/>
</ice:selectOneMenu>
<ice:message for="serviceLevelSeconds1"/> |
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| Servicelevel-Zeit 2 | Servicelevel Schwelle 2 (s) |  Image Added |
| Translations Ignore |
|---|
<ice:outputText value="#{loginBean.shortTexts['StatisticsReports.execute.ServiceLevelSeconds2']} :"/>
<ice:selectOneMenu id="serviceLevelSeconds2" value="#{statisticsReportsBean.reportParams['serviceLevelSeconds2']}" required="true" styleClass="em20d7" partialSubmit="true">
<f:selectItems value="#{selectItemsBean.selectItems0to120}"/>
</ice:selectOneMenu>
<ice:message for="serviceLevelSeconds2"/> |
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| Servicelevel-Zeit 3 | Servicelevel Schwelle 3 (s) |  Image Added |
| Translations Ignore |
|---|
<ice:outputText value="#{loginBean.shortTexts['StatisticsReports.execute.ServiceLevelSeconds3']} :"/>
<ice:selectOneMenu id="serviceLevelSeconds3" value="#{statisticsReportsBean.reportParams['serviceLevelSeconds3']}" required="true" styleClass="em20d7" partialSubmit="true">
<f:selectItems value="#{selectItemsBean.selectItems0to120}"/>
</ice:selectOneMenu>
<ice:message for="serviceLevelSeconds3"/> |
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Service-Rufnummer (Einfachauswahl) | Auswahl einer Service-Rufnummer |  Image Added |
| Translations Ignore |
|---|
<ice:outputText value="#{messages['StatisticsReports.execute.ServiceNumbersID']} :"/>
<ice:selectOneMenu id="serviceNumbersID" value="#{statisticsReportsBean.reportParams['serviceNumbersID']}" styleClass="em20d7" partialSubmit="true">
<f:selectItems value="#{serviceNumbersBean.selectItems}"/>
</ice:selectOneMenu>
<ice:message for="serviceNumbersID"/> |
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| Service-Rufnummer (Mehrfachauswahl) | Auswahl mehrere Service-Rufnummer(n) |  Image Added |
| Translations Ignore |
|---|
<ice:outputText value="#{messages['StatisticsReports.execute.ServiceNumbersID']} :"/>
<jt:dualList sorted="true" id="serviceNumbersIds" value="#{statisticsReportsBean.reportParams['serviceNumbersIds']}" width="300px" height="100px" available="#{messages['Common.Duallist.Available']}" selected="#{messages['Common.Duallist.Selected']}" source="#{serviceNumbersBean.selectItemsList}"/>
<ice:message for="serviceNumbersIds"/> |
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| Transaction-Codes | Auswahl einer oder mehrere Transaction-Codes |  Image Added |
| Translations Ignore |
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<ice:outputText value="#{acdclientmessages['StatisticsReports.execute.AcdCallMarkers']} :"/>
<jt:dualList sorted="true" id="acdCallMarkersIds" value="#{statisticsReportsBean.reportParams['acdCallMarkersIds']}" width="200px" height="100px" available="#{messages['Common.Duallist.Available']}" selected="#{messages['Common.Duallist.Selected']}" source="#{acdCallMarkersBean.selectItemsForReports}"/>
<ice:message for="acdCallMarkersIds"/> |
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| Zusätzliche NBZ Web berücksichtigen | Option, für Nachbearbeitungszeit |  Image Added |
| Translations Ignore |
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<ice:outputText value="#{messages['StatisticsReports.ConsiderAdditionalPostCall']} :"/>
<ice:panelGroup>
<ice:selectBooleanCheckbox id="considerAddionationalPostCallInterval" value="#{statisticsReportsBean.reportParams['considerAddionationalPostCallInterval']}" partialSubmit="true"/>
</ice:panelGroup>
<ice:message for="considerAddionationalPostCallInterval"/> |
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Worckflow Konnektor (Mehrfachauswahl) | Auswahl mehrerer Worckflow Konnektor(en) |  Image Added |
| Translations Ignore |
|---|
<ice:outputText value="#{messages[''StatisticsReports.execute.WorkFlowConnectors'']} :"/>
<jt:dualList sorted="true" id="workFlowConnectorsIds" value="#{statisticsReportsBean.reportParams[''workFlowConnectorsIds'']}" width="200px" height="100px" available="#{messages[''Common.Duallist.Available'']}" selected="#{messages[''Common.Duallist.Selected'']}" source="#{workFlowConnectorsBean.selectItemsForReports}"/>
<ice:message for="workFlowConnectorsIds"/> |
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| Worckflow Monitorpunkte (Mehrfachauswahl) | Auswahl mehrerer Worckflow Monitorpunkt(e), die zu einem Worckflow Konnektor gehören |  Image Added |
| Translations Ignore |
|---|
<ice:outputText value="#{messages[''StatisticsReports.execute.WorkFlowMonitorPoints'']} :" rendered="#{statisticsReportsBean.getReportParamLength(statisticsReportsBean.reportParams[''workFlowConnectorsIds'']) gt 0}"/>
<jt:dualList sorted="true" id="workFlowMonitorPointsIds" value="#{statisticsReportsBean.reportParams[''workFlowMonitorPointsIds'']}" width="200px" height="100px" available="#{messages[''Common.Duallist.Available'']}" selected="#{messages[''Common.Duallist.Selected'']}" source="#{workFlowMonitorPointsBean.selectItemsForReports}" rendered="#{statisticsReportsBean.getReportParamLength(statisticsReportsBean.reportParams[''workFlowConnectorsIds'']) gt 0}"/>
<ice:message for="workFlowMonitorPointsIds" rendered="#{statisticsReportsBean.getReportParamLength(statisticsReportsBean.reportParams[''workFlowConnectorsIds'']) gt 0}"/> |
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