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DescriptionThis report displays incoming emails and their values for each incoming mailbox. The The report is structured in according to the style pattern of the itemized bill of lading. Settings of the reportIn addition to the standard settings "Output format" and "Period", the following additional settings are available | ||
Name | Value | Description |
Inboxes | Selection of the Inboxes for which the report is to be created | |
Period | Entry into the incoming mailbox within the specified time intervals | |
Inboxes | Inboxes that should to be considered | |
Criteria | Description |
Table | Alias |
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StatisticsPartA (See also Table Reference - StatisticsPartA (A) ) | a |
AcdStatisticsPartB (See also Table Reference - AcdStatisticsPartB (AcdB) ) | acdb |
StatisticsPartB (See also Table Reference - StatisticsPartB (B) ) | b |
AcdStatisticsLogin (See also Table Reference - AcdStatisticsLogin) | login |
Spalten
Name | Description | Criteria Used |
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Inboxes | Name of the incoming mailbox | |
Sender (AcdGetItemisedEmailSender_Event) | Senders E-mail address for the event | IF ( _OldAcdEventStatusID = 0 ) AND ( _NewAcdEventStatusID = 4 ) THEN AcdEvents.Sender See also Value Reference - AcdEventStatus |
Qualification Time (AcdGetItemisedEmailQualificated_EventHistory) | Time at which the event was qualified by the system and is ready for distribution to the appropriate ACD group | IF ( _OldAcdEventStatusID = 0 ) AND ( _NewAcdEventStatusID = 4 ) THEN AcdEventHistory.dtCreated See also Value Reference - AcdEventStatus |
ACD Group | ACD group to which the event was sent (inbox setting) | |
Agent (AcdGetItemisedEmailAgentName_EventGroup) | Agent name and number | CONCAT (Users.Name, Users.FirstName, Users.AgentNumber) WHERE ( AcdEventHistory.OldAcdEventStatusID = 1 ) See also Value Reference - AcdEventStatus |
Qualification Algorithm | Qualification algorithm used (Inbox Setting) | |
Other (AcdGetItemisedEmailOther_Event) | Errors or other occurrences are noted here | ShortTexts.Content WHERE st.Name = AcdReplyingTypes.ShortText AND AcdReplyingTypes.ID = _AcdReplyingTypesID |
Incoming Inbox (AcdGetItemisedEmailReceived_Event) | Time at which the event was received in the inbox | IF ( _OldAcdEventStatusID = 0 ) AND ( _NewAcdEventStatusID = 4 ) THEN AcdEvents.dtReceived See also Value Reference - AcdEventStatus |
Incoming ACD group (AcdGetItemisedEmailAcdGroupReceived_EventGroup) | Time at which the event was received in the ACD group after it was qualified and distributed by the Inbox | AcdEventHistory.dtCreated |
Agent Delivered (AcdGetItemisedEmailAgentDelivered_Event) | Time at which the event was distributed to an agent | IF ( _OldAcdEventStatusID = 0 ) AND ( _NewAcdEventStatusID = 4 ) THEN AcdEventHistory.dtCreated WHERE ( AcdEventHistory.OldAcdEventStatusID = 1 ) See also Value Reference - AcdEventStatus |
Agent Answered (AcdGetItemisedEmailAgentAnswered_EventGroup) | Time at which the agent sent a response to the event |
IF ( _OldAcdEventStatusID = 0 ) AND ( _NewAcdEventStatusID = 4 ) THEN AcdEventHistory.dtCreated WHERE ( AcdEventHistory.OldAcdEventStatusID IN ( 20, 30 ) ) See also Value Reference - AcdEventStatus | ||
File Reference (AcdGetItemisedEmailFileReference_Event) | Name of the email file located in the data directory | IF ( _OldAcdEventStatusID = 0 ) AND ( _NewAcdEventStatusID = 4 ) THEN ExtractValue( AcdEvents.EventData, '//displayName' ) WHERE ( AcdEvents.ID = _AcdEventsID ) |
Transferred Agent Time (dtAgentTransferred) | Time at which the agent forwarded the event, followed by the agent to which the event was forwarded |
dtAgentTransferred | ||
Transferred Agent (AcdGetItemisedEmailAgentTransferred_EventGroup) | Agent which the email was transferred to | |
Transferred Group Time (dtGroupTransferred) |
Time at which the agent forwarded the event, followed by the group to which the event was forwarded |
dtGroupTransferred |
Transferred Group |
(AcdGetItemisedEmailGroupTransferred_EventGroup) | Group which the email was transferred to |
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In diesem Bericht werden pro Eingangspostfach eingegangen E-Mails und Werte dazu angezeigt. Der Bericht ist im Stil des Einzelverbindungsnachweises aufgebaut. Einstellungen des BerichtsNeben den Standardeinstellungen "Ausgabeformat" und "Zeitraum" stehen folgende weitere Einstellungen zur Verfügung:
Selektionskriterien
Spalten
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DescriptionCe rapport affiche les emails entrants et leurs valeurs pour chaque boîte aux lettres entrante. Le rapport est structuré dans le style du connaissement détaillé. Exemple d'exécution (entrée) → Exemple de rapport (sortie)Ce rapport est optimisé pour les formats de sortie suivants :
ColonnesLes colonnes suivantes sont fournies. Légende
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