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Sv translation
languageen

Introduction

This page aims to explain the configuration of an inbox for incoming mails to your jtel ACDHere you can manage your incoming mail inboxes. Inboxes allow you to distribute e-mails coming into one of your inboxes to agents through an ACD group. The inbox used for this must be configured accordingly. Ask your system administrator for more information. Each e-mail that arrives in the mailbox is stored on your Web server in "eml" format. Furthermore, Mails that come into the inbox are automatically converted to an ACD-Event by the jtel ACD.  e-mails are stored in three folders of the inbox (JTEL_Origin, JTEL_InProgress, JTEL_Processed). The folder "JTEL_Origin" contains the original message, the folder "JTEL_InProgress" contains the messages that are currently being processed and the folder "JTEL_Processed" contains processed messages.

Create and manage Inboxes

Press on "Add" to create a new inbox. You can edit, delete, activate or deactivate the created inboxes in the table column Action. When editing, almost all input fields are available that are also displayed when you create an inbox. creating a new inbox, the fields documented in the table below will be displayed.

Info
titleHint

It is no longer possible to change the qualification system for an existing inbox.

Create and manage Inboxes

Use the Add button to add new incoming mailboxes. The following input fields are available.


Name

Inbox Name

Email Address

E-Mail address of the inbox. If necessary ask your Sytem Administrator.

External Email Address External E-Mail address of the inbox in case of using of E-mail router.  It should be empty or equal to the previous field value if router does not present.



Binding Protocol

Select the binding protocol to be used. The following options are available:

  • IMAP / IMAPS
  • Exchange

If necessary ask your Sytem Administrator.

Server Name

Enter the name of your mail server here. If necessary ask your Sytem Administrator.

IMAP Port 

In case the Binding Protocol is IMAP / IMAPS

User name

Enter the user name of the email account. If necessary ask your Sytem Administrator.

Password / Confirm Password

Enter the password of the email account. If necessary ask your Sytem Administrator.

Classification

Entra ID Token 

Set Token - see "Create Entra ID Application for IMAP Mail Connector" 

Entra ID Token 

Clear Token 

IMAP SSL 

Option in case the Binding Protocol is IMAP / IMAPS

SMTP Host


SMTP Port


SMTP SSL

Option

SMTP User Name

Enter the user name of the email account. If necessary ask your Sytem Administrator.

SMTP Password

Set a new password

SMTP Password

Clear the password


Qualifier System

Choose the classification system to be used when emails are categorised.
The following options are available:

  • Direct Routing: Incoming e-mail is routed directly to the registered ACD group. The distribution within the ACD group is based on the group settings and the user settings of the agents belonging to the group


  • Simple Keyword Router: An additional table is displayed in which keywords for groups can be entered. Incoming e-mails are searched for these keywords. If the Search Body option is set, the content of incoming e-mails is searched as well as the subject. Otherwise, only the subject is searched. The option "Maximum number of matches" extends the content search. If this option is set, the e-mail is sent to the group for which the most keywords are found.

ACD Group

Choose the ACD group to which the incoming emails should be routed.

LanguageParameter is used in ruby script applications.  Please note, that warning mails constructed using default language of the client.
PriorityParameter is used in ruby script applications.
Skill 1Parameter is used in ruby script applications.
Skill 2Parameter is used in ruby script applications.
Skill 3Parameter is used in ruby script applications.
Skill 4Parameter is used in ruby script applications.

Configure Microsoft Oauth2

To configure a Microsoft Mailbox with modern Oauth2 authentication, please follow this guide Oauth2 Microsoft App.

Configure signature

Status
colourRed
titleFROM RELEASE 3.44

After release 3.44 its possible to configure signatures. You can configure a signature individually per inbox, or configure a signature for each client in the client master data.

Example inbox configuration

Code Block
<!DOCTYPE html>
<hr style="color:gray;"/>
<p style="font-family: Arial, sans-serif; font-size: 14px; color: #1f3b70; line-height: 1.5;">

Muster GmbH<br>

Wecostraße 4, 53783 FFB<br>

Tel: +49 (0) 9999 / 889 - 354<br>
</p>
<table style="border-collapse: collapse;">
<tr>
<td style="text-align: left; padding: 4px;">
<a href="https://jtel.de/">
<img src="data:image/png;base64,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" alt="Jtel" />
</a>
</td>
<td style="text-align: left; padding: 4px;">
<p style="font-family: Arial, sans-serif; font-size: 14px; color: #333333; line-height: 1.5;">

Right panel
</p>
</td>
</tr>
</table>
<p style="font-family: Arial, sans-serif; font-size: 14px; color: #333333; line-height: 1.5;">

Geschäftsführer:<br>

Peter Muster, Simon Muster, Christian Muster<br>

Amtsgericht Siegburg: HRB 999999
</p>
<hr style="color:gray;"/>

It should look like this

Image Added

Example client master data configuration

Code Block
<!DOCTYPE html>
<hr style="color:gray;"/>
<p style="font-family: Arial, sans-serif; font-size: 14px; color: #1f3b70; line-height: 1.5;">

Muster GmbH<br>

Wecostraße 4, 53783 FFB<br>

Tel: +49 (0) 9999 / 889 - 354<br>
</p>
<table style="border-collapse: collapse;">
<tr>
<td style="text-align: left; padding: 4px;">
<a href="https://jtel.de/">
<img src="data:image/png;base64,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" alt="Jtel" />
</a>
</td>
<td style="text-align: left; padding: 4px;">
<p style="font-family: Arial, sans-serif; font-size: 14px; color: #333333; line-height: 1.5;">

Right panel
</p>
</td>
</tr>
</table>
<p style="font-family: Arial, sans-serif; font-size: 14px; color: #333333; line-height: 1.5;">

Geschäftsführer:<br>

Peter Muster, Simon Muster, Christian Muster<br>

Amtsgericht Siegburg: HRB 999999
</p>
<hr style="color:gray;"/>

It should look like this

Image Added

Edit e-mails

There are two options for agents to process e-mails. Either the e-mails are distributed directly via the Web Portal and processed as media events, or the e-mails are received by the agent in his or her e-mail inbox. This is defined in the user settings on the ACD Options tab under the menu tab Media Delivery Options. Further details on e-mail processing can be viewed under Agent Home in the Media Events section.



Sv translation
languagede

Einführung

Diese Seite soll die Konfiguration eines Posteingangs für eingehende E-Mails an Ihre jtel ACD erklären. Posteingänge ermöglichen es Ihnen,

Hier können Sie Ihre Eingangspostfächer verwalten. Eingangspostfächern ermöglichen es

E-Mails, die in

eines

einem Ihrer Postfächer eingehen, über eine ACD-Gruppe an Agenten zu verteilen.

Das hierzu verwendete Postfach muss entsprechend konfiguriert werden. Fragen Sie hierzu Ihren Systemadministrator. Jede

E-

Mail

Mails, die

in das Postfach eingeht, wird auf auf Ihrem Web-Server im „eml“-Format abgelegt. Desweiteren werden E-Mails

im Posteingang eingehen, werden von der jtel ACD automatisch in ein ACD-Event umgewandelt.

Die E-Mails werden in drei Ordnern des

Eingangspostfachs

Posteingangs gespeichert (JTEL_Origin, JTEL_InProgress, JTEL_Processed)

gespeichert

.

In dem

Der Ordner „JTEL_Origin“

sind Uhrsprungsnachrichts enthalten

enthält die ursprüngliche Nachricht, der Ordner „JTEL_InProgress“

beinhaltet

enthält die Nachrichten, die

aktuell in Bearbeitung sind und im

derzeit bearbeitet werden, und der Ordner „JTEL_Processed“

sind

enthält bereits bearbeitete Nachrichten

enthalten

.

Die erstellten Eingangspostfächer können Sie in der Tabellenspalte Aktion

Eingangspostfächer Anlegen und Verwalten

Drücken Sie auf „Hinzufügen“, um einen neuen Posteingang zu erstellen. In der Tabellenspalte „Action“ können Sie die erstellten Posteingänge bearbeiten, löschen, aktivieren oder

aktivieren bzw.

deaktivieren.

Beim Bearbeiten stehen fast alle Eingabefelder zur Verfügung, die Ihnen auch beim Anlegen eines Eingangspostfachs angezeigt werden. Es ist bei einem existierenden Eingangspostfach nicht mehr möglich das Qualifikationssystem zu ändern.

Beim Erstellen eines neuen Posteingangs werden die in der untenstehenden Tabelle dokumentierten Felder angezeigt.

Info
titleHint

Es ist nicht möglich das Qualifikationssystem nachträglich zu verändern, wenn es ein mal definiert und gespeichert wurde.


Name

Name des Einganspostfachs

E-Mail Adresse

E-Mail Adresse des Eingangspostfachs. Fragen Sie hierzu bitte Ihren Systemadministrator

Externe E-Mail-AdresseExterne E-Mail-Adresse des Posteingangs bei Verwendung eines E-Mail-Routers. Es sollte leer sein oder dem vorherigen Feldwert entsprechen, wenn der Router nicht vorhanden ist.

Binding Protocol

Tragen Sie hier das verwendete Binding Protocol fest. Zur Auswahl stehen:

  • IMAP
  • Exchange

Fragen Sie hierzu bitten Ihren Systemadministrator.

Servername

Tragen Sie hier den Servernamen Ihres Mailservers ein. Fragen Sie hierzu bitten Ihren Systemadministrator.

Benutzername

Tragen Sie hier den Benutzernamen des E-Mail Postfachs ein. Fragen Sie hierzu bitten Ihren Systemadministrator.

Passwort / Passwort bestätigen

Tragen Sie hier das Passwort des E-Mail Postfachs ein. Fragen Sie hierzu bitten Ihren Systemadministrator.

Qualifikationssystem

Wählen Sie hier das Qualifikationssystem für die Verteilung der eingegangen E-Mails fest. Zur Verfügung stehen hier:

  • Direct Routing: Die eingegangen E-Mails werden direkt an die eingetragene ACD Gruppe geleitet. Die Verteilung innerhalb der ACD Gruppe erfolgt anhand der Gruppeneinstellungen und den Benutzereinstellungen der der Gruppe zugehörigen Agenten.
  • Simple Keyword Router: Es wird eine weitere Tabelle eingeblendet, in der Schlüsselwörter (Keywords) für Gruppen eingegeben werden können. Eingehende E-Mails werden nach diesen Schlüsselwörtern durchsucht. Wenn die Option Body durchsuchen gesetzt ist, sow wird neben dem Betreff auch der Inhalt der eingehenden E-Mails durchsucht. Andernfalls wird lediglich der Betreff durchsucht. Die Opion Maximale Anzahl Matches erweitert das Durchsuchen des Inhalts. Wenn diese Option gesetzt ist, so wird die E-Mail der Gruppe zugesandt, für die die meisten Schlüsselwörter gefunden werden.

ACD Gruppe

Legen Sie hier die ACD Gruppe fest, an die die eingegangenen E-Mails des Postfachs geleitet werden sollen.

SpracheDer Parameter wird in Ruby-Skriptanwendungen verwendet. Bitte beachten Sie, dass Warnmeldungen in der Standardsprache des Clients erstellt wurden.
PrioritätDer Parameter wird in Ruby-Skriptanwendungen verwendet.
Skill 1Parameter wird in Ruby-Skriptanwendungen verwendet.
Skill 2Parameter wird in Ruby-Skriptanwendungen verwendet.
Skill 3Parameter wird in Ruby-Skriptanwendungen verwendet.
Skill 4Parameter wird in Ruby-Skriptanwendungen verwendet.

Microsoft Oauth2 Konfigurieren

Um ein Eingangspostfach mit moderner Microsoft Oauth2 Anbindung zu konfigurieren, navigieren Sie bitte zu dieser Seite Oauth2 Microsoft Applikation.

Signaturen Konfigurieren

Status
colourRed
titleAB RELEASE 3.44

Ab Release 3.44 ist es möglich Signaturen zu konfigurieren. Es ist sowohl pro Eingangspostfach individuell, als auch Global im Mandant in den Mandant-Stammdaten einstellbar.

Beispiel Eingangspostfach Konfiguration

Code Block
<!DOCTYPE html>
<hr style="color:gray;"/>
<p style="font-family: Arial, sans-serif; font-size: 14px; color: #1f3b70; line-height: 1.5;">

Muster GmbH<br>

Wecostraße 4, 53783 FFB<br>

Tel: +49 (0) 9999 / 889 - 354<br>
</p>
<table style="border-collapse: collapse;">
<tr>
<td style="text-align: left; padding: 4px;">
<a href="https://jtel.de/">
<img src="data:image/png;base64,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" alt="Jtel" />
</a>
</td>
<td style="text-align: left; padding: 4px;">
<p style="font-family: Arial, sans-serif; font-size: 14px; color: #333333; line-height: 1.5;">

Right panel
</p>
</td>
</tr>
</table>
<p style="font-family: Arial, sans-serif; font-size: 14px; color: #333333; line-height: 1.5;">

Geschäftsführer:<br>

Peter Muster, Simon Muster, Christian Muster<br>

Amtsgericht Siegburg: HRB 999999
</p>
<hr style="color:gray;"/>

It should look like this

Image Added

Beispiel Konfiguration Stammdaten Mandant

Code Block
<!DOCTYPE html>
<hr style="color:gray;"/>
<p style="font-family: Arial, sans-serif; font-size: 14px; color: #1f3b70; line-height: 1.5;">

Muster GmbH<br>

Wecostraße 4, 53783 FFB<br>

Tel: +49 (0) 9999 / 889 - 354<br>
</p>
<table style="border-collapse: collapse;">
<tr>
<td style="text-align: left; padding: 4px;">
<a href="https://jtel.de/">
<img src="data:image/png;base64,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" 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</a>
</td>
<td style="text-align: left; padding: 4px;">
<p style="font-family: Arial, sans-serif; font-size: 14px; color: #333333; line-height: 1.5;">

Right panel
</p>
</td>
</tr>
</table>
<p style="font-family: Arial, sans-serif; font-size: 14px; color: #333333; line-height: 1.5;">

Geschäftsführer:<br>

Peter Muster, Simon Muster, Christian Muster<br>

Amtsgericht Siegburg: HRB 999999
</p>
<hr style="color:gray;"/>

Es sollte wie folgt aussehen

Image Added

Eingangspostfächer Anlegen und Verwalten

Über die Schaltfläche Hinzufügen können Sie neue Eigangspostfächer hinzufügen. Es stehen Ihnen folgende Eingabefelder zur Verfügung.

Image Removed

Bearbeiten von E-Mails

Um E-Mails zu bearbeiten, stehen zwei Möglichkeiten für die Agenten zur Verfügung. Entweder werden die E-Mails direkt über das Web Portal verteilt und als Medienereignisse bearbeitet oder die E-Mails werden vom Agenten in seinem E-Mail Postfach empfangen. Dies wird in den Benutzereinstellungen im Reiter ACD-Optionen unter dem Menüpunkt Zustellung von Medienereignissen festgelegt. Weitere Details der E-Mail Bearbeitung können unter Agent Home im Bereich Medienereignisse eingesehen werden.