ACD Calls - Total

Sv translation

language	en

Table of Contents

maxLevel	2
outline	true
type	flat

Description

This report contains data - presented individually per agent - for inbound calls to, and outbound calls from the selected agents over the time period chosen.

Sample Execution (Input) → Sample Report (Output)

Selection

Parameter

Explanation

Release

Outbound Destinations to Exclude

A comma separated list of destinations can be provided to the report, to exclude certain outbound destinations from the "outbound" columns provided below.

If not specified, the report includes all outbound calls.

If provided, the report excludes all destinations which start with any of the provided values in the comma separated parameter.

For example:

49894614950 ← would exclude all calls made to jtel GmbH, Munich
49,41,43 ← would exclude all calls made to destinations in Germany, Switzerland and Austria

Status

colour	Blue
title	From Release 3.26

Columns

The following columns are provided.

Legend

Table	Alias
StatisticsPartB (See also Table Reference - StatisticsPartB (B) )	b

StatisticsPartA (See also Table Reference - StatisticsPartA (A) )

a

AcdStatisticsPartB (See also Table Reference - AcdStatisticsPartB (AcdB) )

acdb

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ACD Calls - Taken

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ACD Calls - Ø Duration

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ACD Calls - Total Duration

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ACD Outdial Calls - Total

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ACD Outdial Calls - Taken

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ACD Outdial Calls - Total Duration

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ACD Transfer Calls - Total

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ACD Transfer Calls - Taken

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ACD Post Calls - Total

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true

Sv translation

language	fr

Table of Contents

maxLevel	2
outline	truevrai
type	flatplat

Description

Ce rapport contient des données - présentées individuellement par agent - pour les appels entrants et sortants des agents sélectionnés sur la période choisie.

Exemple d'exécution (entrée) → Exemple de rapport (sortie)

Ce rapport est optimisé pour les formats de sortie suivants :

Status

subtle	true
colour	Red
title	PDF

Sélection

Paramètre

Explication

Release

Destinations sortantes à exclure

Une liste de destinations séparées par des virgules peut être fournie au rapport, afin d'exclure certaines destinations sortantes des colonnes "sortantes" fournies ci-dessous.

S'il n'est pas spécifié, le rapport inclut tous les appels sortants.

S'il est fourni, le rapport exclut toutes les destinations qui commencent par l'une des valeurs fournies dans le paramètre séparé par des virgules.

Par exemple:

49894614950 ← exclurait tous les appels passés à Jtel GmbH, Munich.
49,41,43 ← exclurait tous les appels passés vers des destinations en Allemagne, en Suisse et en Autriche.

Status

Status

subtle

title
colour	Blue

Tableau	Alias
StatisticsPartB (Voir aussi Tableau de référence - StatisticsPartB (B) )	b
StatisticsPartA (Voir aussi Tableau de référence - StatisticsPartA (A) )	a
AcdStatisticsPartB (Voir aussi Tableau de référence - AcdStatisticsPartB (AcdB) )	acdb

Page tree

Page History

Versions Compared

Old Version 12

New Version Current

Key

Description

Sample Execution (Input) → Sample Report (Output)

Selection

Columns

Legend

ACD Calls - Total

ACD Calls - Taken

ACD Calls - Ø Duration

ACD Calls - Total Duration

ACD Outdial Calls - Total

ACD Outdial Calls - Taken

ACD Outdial Calls - Ø Duration

ACD Outdial Calls - Total Duration

ACD Transfer Calls - Total

ACD Transfer Calls - Taken

ACD Transfer Calls - Ø Duration

ACD Transfer Calls - Total Duration

ACD Post Calls - Total

ACD Post Calls - Taken

ACD Post Calls - Ø Duration

ACD Post Calls - Total Duration

Description

Exemple d'exécution (entrée) → Exemple de rapport (sortie)

Sélection

Colonnes

Légende

Appels ACD - Total

Appels ACD - Pris

Appels ACD - Ø Durée

Appels ACD - Durée Totale

Appels sortants ACD - Total

Appels externes de l'ACD - Pris

Appels sortants ACD - Ø Durée

Appels externes de l'ACD - Durée totale

Appels Transfert ACD - Total

Appels Transfert ACD - Pris

Appels Transfert ACD - Ø Durée

Appels Transfert ACD - Durée totale

Après Appels ACD - Total

Après Appels ACD - Pris

Après Appels ACD - Ø Durée

Après Appels ACD - Durée totale