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AcdStatisticsPartB (See also Table Reference - AcdStatisticsPartB (AcdB) )
Sv translation
languageen

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Description

This report contains data - presented individually per agent - for inbound calls to, and outbound calls from the selected agents over the time period chosen.

Sample Execution (Input) → Sample Report (Output)

Selection

ParameterExplanationRelease
Outbound Destinations to Exclude

A comma separated list of destinations can be provided to the report, to exclude certain outbound destinations from the "outbound" columns provided below.

If not specified, the report includes all outbound calls.

If provided, the report excludes all destinations which start with any of the provided values in the comma separated parameter.

For example:

  • 49894614950 ← would exclude all calls made to jtel GmbH, Munich
  • 49,41,43 ← would exclude all calls made to destinations in Germany, Switzerland and Austria

Status
colourBlue
titleFrom Release 3.26

Columns

The following columns are provided.

Legend

Table

Alias

StatisticsPartB (See also Table Reference - StatisticsPartB (B) )

b

StatisticsPartA (See also Table Reference - StatisticsPartA (A) )

a

acdb

ACD Calls - Total

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ACD Calls - Taken

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ACD Calls - Ø Duration

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ACD Outdial Calls - Total

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ACD Transfer Calls - Total

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ACD Transfer Calls - Taken

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ACD Transfer Calls - Total Duration

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ACD Post Calls - Total

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Sv translation
languagefr

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Description

Ce rapport contient des données - présentées individuellement par agent - pour les appels entrants et sortants des agents sélectionnés sur la période choisie.

Exemple d'exécution (entrée) → Exemple de rapport (sortie)

Ce rapport est optimisé pour les formats de sortie suivants :
Status
subtletrue
colourRed
titlePDF

Sélection

ParamètreExplicationRelease
Destinations sortantes à exclure

Une liste de destinations séparées par des virgules peut être fournie au rapport, afin d'exclure certaines destinations sortantes des colonnes "sortantes" fournies ci-dessous.

S'il n'est pas spécifié, le rapport inclut tous les appels sortants.

S'il est fourni, le rapport exclut toutes les destinations qui commencent par l'une des valeurs fournies dans le paramètre séparé par des virgules.

Par exemple:

  • 49894614950 ← exclurait tous les appels passés à Jtel GmbH, Munich.
  • 49,41,43 ← exclurait tous les appels passés vers des destinations en Allemagne, en Suisse et en Autriche.

Status

Status
subtle

colourBlue
title

HTML

À partir de la release 3.26

Colonnes

Les colonnes suivantes sont fournies.

Légende

Tableau

Alias

StatisticsPartB (Voir aussi Tableau de référence - StatisticsPartB (B) )

b

StatisticsPartA (Voir aussi Tableau de référence - StatisticsPartA (A) )

a

AcdStatisticsPartB (Voir aussi Tableau de référence - AcdStatisticsPartB (AcdB) )

acdb

Appels ACD - Total

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Appels ACD - Pris

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Appels sortants ACD - Total

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Appels externes de l'ACD - Pris

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Appels Transfert ACD - Total

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Après Appels ACD - Total

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Après Appels ACD - Pris

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Après Appels ACD - Ø Durée

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