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Sv translation
languageen

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Description

This report contains data - presented individually per agent - for inbound calls to, and outbound calls from the selected agents over the time period chosen.

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Selection Criteria

Output Formats

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Sample Execution (Input)

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Image Removed

→ Sample Report (Output)

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Selection

ParameterExplanationRelease
Outbound Destinations to Exclude

A comma separated list of destinations can be provided to the report, to exclude certain outbound destinations from the "outbound" columns provided below.

If not specified, the report includes all outbound calls.

If provided, the report excludes all destinations which start with any of the provided values in the comma separated parameter.

For example:

  • 49894614950 ← would exclude all calls made to jtel GmbH, Munich
  • 49,41,43 ← would exclude all calls made to destinations in Germany, Switzerland and Austria

Status
colourBlue
titleFrom Release 3.26

Columns

The following columns are provided.

Legend

Table

Alias

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StatisticsPartO (See also Table Reference - StatisticsPartO )

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StatisticsPartB (See also Table Reference - StatisticsPartB (B) )

b

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StatisticsPartA (See also Table Reference - StatisticsPartA (A) )

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a

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AcdStatisticsPartB (See also Table Reference - AcdStatisticsPartB (AcdB) )

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acdb

ACD Calls - Total

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spaceKeyJPW

Total ACD Calls

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scrollPageId2D881E6B017831DD03AB12E43A1E56CA

ACD Calls - Taken

Include+

...

spaceKeyJPW

...

scrollPageId2D881E6B017831DE8CE643730FF4CB0A

ACD Calls

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- Ø Duration

Include+

...

spaceKeyJPW

...

scrollPageId2D881E6B017831E29E18AE7A14816756

ACD Calls - Total Duration

Include+

...

spaceKeyJPW

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scrollPageId2D881E6B017831E06DEE648C72E366CE

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ACD Outdial Calls - Total

Include+

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spaceKeyJPW

...

scrollPageId2D881E6B017831E3BB89DF63728AD4FC

ACD Outdial Calls - Taken

Include+

...

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spaceKeyJPW

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scrollPageId2D881E6B017831E4E9752970344A2D3E

ACD Outdial Calls

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- Ø Duration

Include+

...

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spaceKeyJPW

...

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scrollPageId2D881E6B017831E6D54D319B7853A2B4

ACD Outdial Calls - Total Duration

Include+

...

spaceKeyJPW
scrollPageId2D881E6B017831E5DAC668317C54C5BB

ACD Transfer Calls - Total

Include+
spaceKeyJPW
scrollPageId

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2D881E6B017831E7B29559B352A8EC2F

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ACD Transfer Calls - Taken

Include+
spaceKeyJPW
scrollPageId

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2D881E6B017831F31192CC5E6A626C3E

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ACD Transfer Calls - Ø Duration

Include+

...

spaceKeyJPW
scrollPageId2D881E6B017831F57BFB621144EDDB17

ACD Transfer Calls - Total Duration

Include+
spaceKeyJPW

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scrollPageId2D881E6B017831F410F045CF4E68EB93

ACD Post Calls - Total

Include+
spaceKeyJPW
scrollPageId

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2D881E6B017831F7518DF9900D99B0E9

ACD

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Post Calls - Taken

Include+

...

spaceKeyJPW
scrollPageId2D881E6B017831F897577C0C246A0138

ACD Post Calls - Ø Duration

Include+
spaceKeyJPW

...

scrollPageId

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2D881E6B017831FFA21991B52460FA00

ACD

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Post Calls

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- Total Duration

Include+

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scrollEditorUrlhttps://wiki.jtel.de/display/JPW/B+-+AcdGetACDTransferAgentCallsDurationAvg_Agent
spaceKeyJPW
scrollEditorDisplayTitleB - AcdGetACDTransferAgentCallsDurationAvg_Agent
scrollPageId2D881E6B017831F57BFB621144EDDB17

ACD Transfer Calls Total Duration

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scrollEditorUrlhttps://wiki.jtel.de/display/JPW/B+-+AcdGetACDTransferAgentCallsDuration_Agent
spaceKeyJPW
scrollEditorDisplayTitleB - AcdGetACDTransferAgentCallsDuration_Agent
scrollPageId2D881E6B017831F410F045CF4E68EB93

Total ACD Post Calls

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scrollEditorUrlhttps://wiki.jtel.de/display/JPW/B+-+AcdGetPostCalls_Agent
spaceKeyJPW
scrollEditorDisplayTitleB - AcdGetPostCalls_Agent
scrollPageId2D881E6B017831F7518DF9900D99B0E9

ACD Post Calls Taken

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scrollEditorUrlhttps://wiki.jtel.de/display/JPW/B+-+AcdGetPostTakenCalls_Agent
spaceKeyJPW
scrollEditorDisplayTitleB - AcdGetPostTakenCalls_Agent
scrollPageId2D881E6B017831F897577C0C246A0138

ACD Post Calls Average Duration

Include+
scrollEditorUrlhttps://wiki.jtel.de/display/JPW/B+-+AcdGetPostCallDurationAvg_Agent
spaceKeyJPW
scrollEditorDisplayTitleB - AcdGetPostCallDurationAvg_Agent
scrollPageId2D881E6B017831FFA21991B52460FA00

ACD Post Calls Total Duration

spaceKeyJPW
scrollPageId2D881E6B017831FBA76EBB920C0A43ED

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languagefr

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Description

Ce rapport contient des données - présentées individuellement par agent - pour les appels entrants et sortants des agents sélectionnés sur la période choisie.

Exemple d'exécution (entrée) → Exemple de rapport (sortie)

Sélection

ParamètreExplicationRelease
Destinations sortantes à exclure

Une liste de destinations séparées par des virgules peut être fournie au rapport, afin d'exclure certaines destinations sortantes des colonnes "sortantes" fournies ci-dessous.

S'il n'est pas spécifié, le rapport inclut tous les appels sortants.

S'il est fourni, le rapport exclut toutes les destinations qui commencent par l'une des valeurs fournies dans le paramètre séparé par des virgules.

Par exemple:

  • 49894614950 ← exclurait tous les appels passés à Jtel GmbH, Munich.
  • 49,41,43 ← exclurait tous les appels passés vers des destinations en Allemagne, en Suisse et en Autriche.

Status
colourBlue
titleÀ partir de la release 3.26

Colonnes

Les colonnes suivantes sont fournies.

Légende

Tableau

Alias

StatisticsPartB (Voir aussi Tableau de référence - StatisticsPartB (B) )

b

StatisticsPartA (Voir aussi Tableau de référence - StatisticsPartA (A) )

a

AcdStatisticsPartB (Voir aussi Tableau de référence - AcdStatisticsPartB (AcdB) )

acdb

Appels ACD - Total

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spaceKeyJPW
scrollPageId2D881E6B017831DD03AB12E43A1E56CA

Appels ACD - Pris

Include+
spaceKeyJPW
scrollPageId2D881E6B017831DE8CE643730FF4CB0A

Appels ACD - Ø Durée

Include+
spaceKeyJPW
scrollPageId2D881E6B017831E29E18AE7A14816756

Appels ACD - Durée Totale

Include+
spaceKeyJPW
scrollPageId2D881E6B017831E06DEE648C72E366CE

Appels sortants ACD - Total

Include+
spaceKeyJPW
scrollPageId2D881E6B017831E3BB89DF63728AD4FC

Appels externes de l'ACD - Pris

Include+
spaceKeyJPW
scrollPageId2D881E6B017831E4E9752970344A2D3E

Appels sortants ACD - Ø Durée

Include+
spaceKeyJPW
scrollPageId2D881E6B017831E6D54D319B7853A2B4

Appels externes de l'ACD - Durée totale

Include+
spaceKeyJPW
scrollPageId2D881E6B017831E5DAC668317C54C5BB

Appels Transfert ACD - Total

Include+
spaceKeyJPW
scrollPageId2D881E6B017831E7B29559B352A8EC2F

Appels Transfert ACD - Pris

Include+
spaceKeyJPW
scrollPageId2D881E6B017831F31192CC5E6A626C3E

Appels Transfert ACD - Ø Durée

Include+
spaceKeyJPW
scrollPageId2D881E6B017831F57BFB621144EDDB17

Appels Transfert ACD - Durée totale

Include+
spaceKeyJPW
scrollPageId2D881E6B017831F410F045CF4E68EB93

Après Appels ACD - Total

Include+
spaceKeyJPW
scrollPageId2D881E6B017831F7518DF9900D99B0E9

Après Appels ACD - Pris

Include+
spaceKeyJPW
scrollPageId2D881E6B017831F897577C0C246A0138

Après Appels ACD - Ø Durée

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spaceKeyJPW
scrollPageId2D881E6B017831FFA21991B52460FA00

Après Appels ACD - Durée totale

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scrollPageId2D881E6B017831FBA76EBB920C0A43ED

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