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Comment: Content imported from a Scroll Translations translation file.
getCallerInformation
Sv translation
languageen

Implementation

To create a new Apex class, access Setup in SalesForce, and type in "Apex" in the quick search box. 

Select "Build ... Develop ... Apex Classes".

Image Modified

Create a new class. Add the following code:

Translations Ignore


Code Block
languagejava
titleSample Apex
onClickToDial
@RestResource(urlMapping='/jtelACD/
getCallerInformation
onClickToDial')
global with sharing class JTELACD_
GetCallerInformation 
OnClickToDial{
    @HttpGet
    global static
String
void doGet() {
        RestRequest req = RestContext.request;
        RestResponse res = RestContext.response;

        // This is how to access URLParams if required
        // List<String> URLParams = req.requestURI.split('/');
        // Example: ["","jtelACD","
getCallerInformation
onClickToDial"]

        // Extract the request parameters
        String
CallerID
SalesForceID = req.params.get('
CallerID
SalesForceID');
        String
ServiceNumber
CallerID = req.params.get('
ServiceNumber
CallerID');
        String
ServiceName
AgentUID = req.params.get('
ServiceName
AgentUID');
        
        //
Perform
Do
SOSL
some
Query
interesting
over
logic
contacts
to
and leads, searching for 
determine the
phone
service number
with *wildcards*

        String
soslSearchString
serviceNumber =
'*' + 
CallerID
+ '*'
;
List<List<SObject>>
String
searchList
serviceName
=
[FIND
:soslSearchString IN ALL FIELDS RETURNING Contact, Lead]; 
= '';
List<Contact> contacts = ( (List<Contact>) searchList[0]
res.addHeader( 'Content-Type', 'application/json' );
List<Lead> leads 
res.responseBody = Blob.valueOf(
(List<Lead>) searchList[1] ); // Multple hits? if( contacts.size() + leads.size() > 1 ) { // Multiple hits res.statusCode = 300
'{ "ServiceNumber" : "' + serviceNumber + '", "ServiceName" : "' + serviceName + '" }' );
return null; } if( contacts.size() > 0 ) { // Query for exact contact String Id = (String) contacts.get(0).get('Id'); Set<String> fieldSet = schema.describeSObjects(new String[] { 'Contact' } )[0].fields.getMap().keyset(); List<String> fieldList = new List<String>( fieldSet ); String query = 'SELECT ' + String.join( fieldList, ',' ) + ' FROM Contact WHERE Id = \'' + Id + '\''; Contact contact = Database.query( query ); // 200 OK will be returned by default return JSON.serialize( contact ); } if( leads.size() > 0 ) { // Query for exact lead String Id = (String) leads.get(0).get('Id'); Set<String> fieldSet = schema.describeSObjects(new String[] { 'Lead' } )[0].fields.getMap().keyset(); List<String> fieldList = new List<String>( fieldSet ); String query = 'SELECT ' + String.join( fieldList, ',' ) + ' FROM Lead WHERE Id = \'' + Id + '\''; Lead lead = Database.query( query ); // 200 OK will be returned by default return JSON.serialize( lead ); } // Nothing found res.statusCode = 404; return null; } }

CURL Test

First of all, obtain an OAUTH Token, see Testing with CURL.

The following CURL command can be used to test this API:

}
}



CURL Test

First of all, obtain an OAUTH Token, see Testing with CURL.

The following CURL command can be used to test this API:

Translations Ignore


Code Block
titleCURL - onClickToDial Test
curl.exe --silent -i -X GET --header "Authorization: Bearer <OAUTH_TOKEN>" --header "Connection: Close" "https://<SALES_FORCE_INSTANCE_URL>/services/apexrest/jtelACD/onClickToDial?SalesForceID=<SalesForceRecordID>&CallerID=49894614950701&AgentUID=admin"




Sv translation
languagede

Status
colourRed
titleThis page is only available in English

CURL - getCallerInformation Test
Sv translation
languagefr

Mise en œuvre

Pour créer une nouvelle classe Apex, accédez à Setup dans SalesForce, et tapez "Apex" dans la boîte de recherche rapide. 

Sélectionnez "Construire ... Développer ... Apex Classes".

Image Added

Créez une nouvelle classe. Ajoutez le code suivant :

Translations Ignore


Code Block
languagejava
titleExemple apex onClickToDial
@RestResource(urlMapping='/jtelACD/onClickToDial') global with sharing class JTELACD_OnClickToDial{ @HttpGet global static void doGet() { RestRequest req = RestContext.request; RestResponse res = RestContext.response; // This is how to access URLParams if required // List<String> URLParams = req.requestURI.split('/'); // Example: ["","jtelACD","onClickToDial"] // Extract the request parameters String SalesForceID = req.params.get('SalesForceID'); String CallerID = req.params.get('CallerID'); String AgentUID = req.params.get('AgentUID'); // Do some interesting logic to determine the service number String serviceNumber = CallerID; String serviceName = ''; res.addHeader( 'Content-Type', 'application/json' ); res.responseBody = Blob.valueOf( '{ "ServiceNumber" : "' + serviceNumber + '", "ServiceName" : "' + serviceName + '" }' ); } }



Test CURL

Tout d'abord, obtenez un jeton OAUTH, voir Testing with CURL.

La commande CURL suivante peut être utilisée pour tester cette API:

Translations Ignore


Code Block
titleCURL - Test onClickToDial
Code Block
title
curl.exe --silent -i -X GET --header "Authorization: Bearer <OAUTH_TOKEN>" --header "Connection: Close" "https://<SALES_FORCE_INSTANCE_URL>/services/apexrest/jtelACD/onClickToDial?SalesForceID=<SalesForceRecordID>&CallerID=49894614950701&AgentUID=admin"