Implementation
To create a new Apex class, access Setup in SalesForce, and type in "Apex" in the quick search box.
Select "Build ... Develop ... Apex Classes".
Create a new class. Add the following code:
Sample Apex onClickToDial
@RestResource(urlMapping='/jtelACD/onClickToDial') global with sharing class JTELACD_OnClickToDial{ @HttpGet global static void doGet() { RestRequest req = RestContext.request; RestResponse res = RestContext.response; // This is how to access URLParams if required // List<String> URLParams = req.requestURI.split('/'); // Example: ["","jtelACD","onClickToDial"] // Extract the request parameters String SalesForceID = req.params.get('SalesForceID'); String CallerID = req.params.get('CallerID'); String AgentUID = req.params.get('AgentUID'); // Do some interesting logic to determine the service number String serviceNumber = CallerID; String serviceName = ''; res.addHeader( 'Content-Type', 'application/json' ); res.responseBody = Blob.valueOf( '{ "ServiceNumber" : "' + serviceNumber + '", "ServiceName" : "' + serviceName + '" }' ); } }
CURL Test
First of all, obtain an OAUTH Token, see Testing with CURL.
The following CURL command can be used to test this API:
CURL - onClickToDial Test
curl.exe --silent -i -X GET --header "Authorization: Bearer <OAUTH_TOKEN>" --header "Connection: Close" "https://<SALES_FORCE_INSTANCE_URL>/services/apexrest/jtelACD/onClickToDial?SalesForceID=<SalesForceRecordID>&CallerID=49894614950701&AgentUID=admin"