Implementation
To create a new Apex class, access Setup in SalesForce, and type in "Apex" in the quick search box.
Select "Build ... Develop ... Apex Classes".
Create a new class. Add the following code:
@RestResource(urlMapping='/jtelACD/onClickToDial')
global with sharing class JTELACD_OnClickToDial{
@HttpGet
global static void doGet() {
RestRequest req = RestContext.request;
RestResponse res = RestContext.response;
// This is how to access URLParams if required
// List<String> URLParams = req.requestURI.split('/');
// Example: ["","jtelACD","onClickToDial"]
// Extract the request parameters
String SalesForceID = req.params.get('SalesForceID');
String CallerID = req.params.get('CallerID');
String AgentUID = req.params.get('AgentUID');
// Do some interesting logic to determine the service number
String serviceNumber = CallerID;
String serviceName = '';
res.addHeader( 'Content-Type', 'application/json' );
res.responseBody = Blob.valueOf( '{ "ServiceNumber" : "' + serviceNumber + '", "ServiceName" : "' + serviceName + '" }' );
}
} |
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CURL Test
First of all, obtain an OAUTH Token, see Testing with CURL.
The following CURL command can be used to test this API:
curl.exe --silent -i -X GET --header "Authorization: Bearer <OAUTH_TOKEN>" --header "Connection: Close" "https://<SALES_FORCE_INSTANCE_URL>/services/apexrest/jtelACD/onClickToDial?SalesForceID=<SalesForceRecordID>&CallerID=49894614950701&AgentUID=admin" |
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