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Description

This report contains aggregated data for inbound calls to the service number(s) associated with the selected billing numbers over the time period chosen and the default granularity of 1 hour. Data is presented groups by hour and billing number.

Sample Execution (Input) → Sample Report (Output)

This report is optimised for the following output formats: 

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Columns

The following columns are provided.

Legend

Table

Alias

StatisticsPartA (See also Table Reference - StatisticsPartA (A) )

a

AcdStatisticsPartB (See also Table Reference - AcdStatisticsPartB (AcdB) )

acdb

StatisticsPartB (See also Table Reference - StatisticsPartB (B) )b

Calls

Criteria UsedDescription

COUNT( stats.ID ) 

a.bOutbound = 0

Total number of inbound calls to the service number(s) associated with the selected billing number(s).

External

Criteria UsedDescription

COUNT( stats.ID) 

a.bOutbound = 0

b.CNumbersID IS NOT NULL

Total number of inbound calls to the service number(s) associated with the selected billing number(s), which were transferred to an external destination.

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