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Sv translation
languageen

AcdB - AcdGetAgentAnsweredCalls_Group

Criteria Used (see also ACD Groups KPIs (AcdB))

Description

acdb.bOutbound = 0

acdb.dtAgentConnect IS NOT NULL

b.CONNRES = 1

All inbound calls which entered an ACD group routed to the ACD group(s) in which the current agent was logged in and that were successful connected to the him within a particular time slice and were successfully connected to an agent..

See also Value Reference - AcdGroupActionTypesCONNRES


Sv translation
languagefr

AcdB - AcdGetAgentAnsweredCalls_Group

Critères utilisés (voir aussi KPI des groupes ACD (AcdB))

Description

acdb.bOutbound = 0

acdb.dtAgentConnect IS NOT NULL

b.CONNRES = 1

Tous les appels entrants qui sont entrés dans un groupe ACD dans une tranche de temps particulière et ont été connectés avec succès à un agent.Référence de valeur - AcdGroupActionTypes