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DescriptionThis report contains aggregated data for inbound and outbound calls to the selected service numbers over the time period and granularity chosen. Data is grouped per selected IVR statistics markers then per granularity and not presented individually per IVR statistics marker or per service number. Sample Execution (Input) → Sample Report (Output)This report is optimised for the following output formats:
ColumnsThe following columns are provided. CallsAcdGetIvrStatisticsMarkers_CountCalls ConnectedAcdGetIvrStatisticsMarkers_CountCallsAgents Percent
Call MarkerAcdGetIvrStatisticsMarkers_Count Percent
0 - 9AcdGetIvrStatisticsMarkers_RatingValue MinimumAcdGetIvrStatisticsMarkers_RatingMin MaximumAcdGetIvrStatisticsMarkers_RatingMax TotalAcdGetIvrStatisticsMarkers_RatingTotal Average
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