| Agent | Sysadmin & Reseller | The fields visibility depends on the Interface user role. |
Options |
Play sound when chat messages are received | y | y | Play sound when chat messages are received by the current agent. |
Language for Announcements | y | y | Adjustement of Language for Announcements to the clientagent. |
Language for Texts and E-Mails | y | y | Adjustement of Language for Texts and E-Mails to the client.Pager Rowsagent. |
Innovaphone PBX Integration |
Activate in Full Web Client | y |
| Activate the featurein Full Web Client |
Position in Full Web Client | y |
| Position in Full Web Client |
Activate in Mini Client | y |
| Activate the feature in Mini Client |
Position in Mini Client | y |
| Position in Mini Client |
Show |
Pager Rows | y | y | Amount of Pager Rows in the menu Agent and Supervisor |
Supervisor Service Level (s) | y | y | Default for Supervisor Service Level parameter. |
Supervisor Short Hangups (s) | y | y | Default for Supervisor Short Hangups parameter. |
Supervisor Service Quota (%) | y | y | Default for Supervisor Service Quota parameter. |
Supervisor Start Time Supervisor(hh:mm)
| y | y | Here you can adjust the date of data to be aggegated shown in the table of the Supervisor (field “Statistics since”). The setting which you select here, will become the default setting which the system will use after the login. The time can be changed during the operation. The default setting is 00:00.Amount Column Wallboard |
Supervisor Graph Interval (min) | y | y | Default for Supervisor Graph Interval parameter. |
Supervisor Zoom | y | y | Supervisor Zoom parameter. |
Number of Wallboard Columns | y | y | Amount of the wallboard columns which can be used for each group.Display current calls on the Wallboard. |
Show Current Calls in Wallboard
| y |
| Set this option, if a table of the current calls should be displayed at the end of the Supervisor Wallboard. This setting option is only available if it was configured for you. |