Here, you can see the master data for the currently logged in user, and change some parameters.
Choose User Data - User Master Data in the main menu, to view the data.
Use the tabs to select screens with different sets of data and functions.
User
This tab represents the current user data. The following data can be changed:
Agent | Sysadmin & Reseller | The fields visibility depends on the Interface user role. | |
Options | |||
Play sound when chat messages are received | yes | yes | Play sound when chat messages are received by the current agent. |
Language for Announcements | yes | yes | Adjustement of Language for Announcements to the agent. |
Language for Texts and E-Mails | yes | yes | Adjustement of Language for Texts and E-Mails to the agent. |
Innovaphone PBX Integration | |||
Activate in Full Web Client | yes | Activate the feature in Full Web Client. | |
Position in Full Web Client | yes | Position of the form in Full Web Client. | |
Activate in Mini Client | yes | Activate the feature in Mini Client. | |
Position in Mini Client | yes | Position of the form in Mini Client . | |
Show | |||
Pager Rows | yes | yes | Amount of Pager Rows in the menu Agent and Supervisor |
Supervisor Service Level (s) | yes | yes | Default for Supervisor Service Level parameter. |
Supervisor Short Hangups (s) | yes | yes | Default for Supervisor Short Hangups parameter. |
Supervisor Service Quota (%) | yes | yes | Default for Supervisor Service Quota parameter. |
| yes | yes | Here you can adjust the date of data to be aggegrated and shown in the |
Supervisor Graph Interval (min) | yes | yes | Default for Supervisor Graph Interval parameter. |
Supervisor Zoom | yes | yes | Supervisor Zoom parameter. |
Number of Wallboard Columns | yes | yes | Amount of the wallboard columns which can be used for each group. |
| yes | Set this option, if a table of the current calls should be displayed at | |
Internal Calls with Active Tel Number General information
Additionaly, note: If in your PBX, calls to external destinations can be initiated by calling dummy numbers like for example 2233 is routed to <External Number>, make sure that these are not used by agents with any of the below internal number signaling settings active. Reason being, that this can be counted as an internal call by jtel (see point 3 above) and the agents active phone could be signaled | |||
Agent Internal Calls with Active Tel Number | yes | Set this option, if the agent want change the display of internal Agent Example Use-Cases:
Note: The agents internal number will not be signaled for example when the other agent being called currently has a mobile phone, so an external phone as their active phone | |
PBX Users Internal Calls with Active Tel Number | yes | Set this option, if the agent want change the display of internal PBX Example Use-Cases:
| |
Number Internal Calls with Active Tel Number | yes | Set this option, if the agent want change the display of internal Number
Note: A call made to an internal phone number in this tab will count as an internal call, and the agents internal phone number will be signaled. A call made to an external number will not count as an internal call, and the service number of the configured outbound group will be signaled. | |
Passwords | |||
Password | yes | yes | Change the password of the user. |
PIN | yes | Change the PIN of the user. |
Teams
This page represents the Teams integration configuration. Teams mapping presents states to ACD states and actions can be configured as following:
When | Incoming state |
Then presence | ACD state. |
And Action | System Action. Ex: Send Calls to Telephone 2, |
Communication
The following contact data of the agent can be seen:
Office 1 | The phone number is used in ACD as telephone number 1. |
Office 2 | The phone number is used in ACD as telephone number 2. |
Mobile | The phone number is used in ACD as telephone number 3. |
Private | The phone number is used in ACD as telephone number 4. |
Additional 1 | The phone number is used in ACD as telephone number 5. |
Additional 2 | The phone number is used in ACD as telephone number 6. |
Email of the Agent. |
Settings
Here the user has direct access to the different GUI settings. These values are updated automatically by changing parameters in the GUI.
For example the parameter AcdAgent.AcdAgentTransferGroupsBean.MiniClient.LimitPageSize is responsible for the number of lines in the Groups table of the miniclient view.