Here, you can see the master data for the currently logged in user, and change some parameters.
Choose User Data - User Master Data in the main menu, to view the data. The following data can be changed:
Agent | Sysadmin & Reseller | The fields visibility depends on the Interface user role. | |
Options | |||
Play sound when chat messages are received | y | y | Play sound when chat messages are received by the current agent. |
Language for Announcements | y | y | Adjustement of Language for Announcements to the agent. |
Language for Texts and E-Mails | y | y | Adjustement of Language for Texts and E-Mails to the agent. |
Innovaphone PBX Integration | |||
Activate in Full Web Client | y | Activate the featurein Full Web Client | |
Position in Full Web Client | y | Position in Full Web Client | |
Activate in Mini Client | y | Activate the feature in Mini Client | |
Position in Mini Client | y | Position in Mini Client | |
Show | |||
Pager Rows | y | y | Amount of Pager Rows in the menu Agent and Supervisor |
Supervisor Service Level (s) | y | y | Default for Supervisor Service Level parameter. |
Supervisor Short Hangups (s) | y | y | Default for Supervisor Short Hangups parameter. |
Supervisor Service Quota (%) | y | y | Default for Supervisor Service Quota parameter. |
| y | y | Here you can adjust the date of data to be aggegated shown in the |
Supervisor Graph Interval (min) | y | y | Default for Supervisor Graph Interval parameter. |
Supervisor Zoom | y | y | Supervisor Zoom parameter. |
Number of Wallboard Columns | y | y | Amount of the wallboard columns which can be used for each group. |
| y | Set this option, if a table of the current calls should be displayed at | |
Passwords | |||
Password | y | y | Change the password of the user. |
PIN | y | Change the PIN of the user. |