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Function
The LLM Bot object
Introduction
From release 3.47, the new IVR object LLM Bot can be used to send caller or IVR input to a configured Chat Connector chatbot or RAG endpoint.
The object simplifies chatbot integration in voicebot routing applications by providing a dedicated configuration instead of requiring manual low-level REST API request handling.
LLM Bot Object
The LLM Bot object is available in the routing application editor and can be used wherever information should be sent to a configured chatbot or RAG endpoint.
Example of the LLM Bot object in a routing application.
The object provides the following configuration options:
- Chat Connectors
- Sender
- Message
- Timeout (seconds)
- Variable Prefix Result
Configuration
Chat Connectors
Parameters
| Chat Connectors | Specifies |
...
the configured Chat Connector which should process the request. The selected Chat Connector provides the chatbot or RAG endpoint configuration. |
| Sender |
...
Identifies the sender of the request. The value can contain variables from the routing application as required. | |
| Message | The |
...
text which is sent to the selected Chat Connector. The message can contain caller input, IVR-generated content or variables available within the routing application. |
| Timeout |
...
| Specifies how long the routing application waits for the Chat Connector request to complete. |
| Variable Prefix Result |
...
Specifies the prefix used for the result variables returned by the object. This allows the returned data to be stored using a defined variable prefix and referenced by subsequent objects in the routing application. |
Outputs
The LLM Bot object provides three outputs:
...
| Output | Used when ... |
|---|---|
| OK | The request was executed successfully. |
| Other |
...
| The request completed, but returned a non-success response. | |
| Error |
...
| The request could not be executed or a technical error occurred |
...
| . |