Supervisor - Header Settings The Supervisor - Media Events are influenced by the settings . All other fields in the Header Settings don’t have any influence. Media Types 1 | Voice Mail | 2 | Fax | 3 | Callback | 4 | SMS | 5 | Email |
Media Status 0 | New in the system | 1 | Is distributed | 2 | Is distributed per SMTP | 10 | Is distributed to the agent | 20 | New for the Agent | 30 | Seen by Agent | 99 | Done | 100 | Error |
Supervisor - Media Events Caption | Meaning | Meaning Totals |
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Distribute | The number of media in the status “Is distributed”, “Is distributed per SMTP” or “Is distributed to the agent”. | The sum of column “Distribute”. | New Agent | The number of media in the status “New Agent”. | The sum of column “New Agent” | Seen Agent | The number of media in the status “Seen Agent”. | The sum of column “Seen Agent”. | Error | The number of media in the status “Error”. | The sum of column “Error” | Done | The number of media in the status “Done”. | The sum of column “Done”. |
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