AcdAgentStatus Set
FROM RELEASE 3.29
This function changes the active status of an agent and sets the current active telephone number for the agent.
URL
GET users/control/setAgentStatus?id=&acdAgentStatusID={acdAgentStatusID}&telActive={telActive}
Parameters
Parameter | Where | Type | Data |
|---|---|---|---|
| acdAgentStatusID | URL | Integer | The AcdAgentStatus to set for the agent. |
| telActive | URL | String | For logged in status, the active telephone number on which the agent is currently working. |
Responses
If the request is performed, 200 OK is returned. See Return Codes for further possible status codes.
Post Call End
This function ends automatic post call for the specified user if active.
Any of the parameters:
- id
- uid
- ldapUserName
- nickName
can be used to match the user.
Only one must be specified.
If more than one is specified, the first user matched using the parameters specified above - in that order - will be used.
URL
PATCH {baseURL}/users/control/postCallEnd
GET {baseURL}/users/control/postCallEnd
(depricated, use PATCH instead as soon as possible)
Parameters
Parameter | Where | Type | Data |
|---|---|---|---|
| id | URL | Integer | The ID of the user. |
| uid | URL | String | The UID of the user. |
| ldapUserName | URL | String | The LDAP user name of the user. |
| nickName | URL | String | The NickName of the user. |
Responses
If the request is performed, 200 OK is returned. See Return Codes for further possible status codes.