This function changes the active status of an agent and sets the current active telephone number for the agent.
GET users/control/setAgentStatus?id=&acdAgentStatusID={acdAgentStatusID}&telActive={telActive} |
Parameter | Where | Type | Data |
---|---|---|---|
acdAgentStatusID | URL | Integer | The AcdAgentStatus to set for the agent. |
telActive | URL | String | For logged in status, the active telephone number on which the agent is currently working. |
If the request is performed, 200 OK is returned. See Return Codes for further possible status codes.
This function ends automatic post call for the specified user if active.
Any of the parameters:
can be used to match the user.
Only one must be specified.
If more than one is specified, the first user matched using the parameters specified above - in that order - will be used.
PATCH {baseURL}/users/control/postCallEnd GET {baseURL}/users/control/postCallEnd (depricated, use PATCH instead as soon as possible) |
Parameter | Where | Type | Data |
---|---|---|---|
id | URL | Integer | The ID of the user. |
uid | URL | String | The UID of the user. |
ldapUserName | URL | String | The LDAP user name of the user. |
nickName | URL | String | The NickName of the user. |
If the request is performed, 200 OK is returned. See Return Codes for further possible status codes.