Purpose
The purpose of AcdCallStates values is to specify the current state ot the call at time the query is done.
Values
The following values are defined:
ID | AcdCallStates Name |
|---|---|
0 | Group Start |
1 | Announcement |
2 | Routing Application |
3 | Announcement 2 |
4 | Queue |
5 | Distribution |
6 | Group Rule |
7 | Exit Queue |
8 | Queue (Priority call) |
9 | Tarif Announcement |
10 | Call Recording Announcement |
11 | TransactionCode Announcement |
12 | Number Announcement |
13 | Back in Call |
14 | Connected to Agent |
15 | Call Transfer Group (Attended) |
16 | Call Transfer Group (Blind) |
17 | After Group Distribute |