Purpose

The purpose of AcdCallStates values is to specify the current state ot the call at time the query is done.

Values

The following values are defined:

ID

AcdCallStates Name

0

Group Start

1

Announcement

2

Routing Application

3

Announcement 2

4

Queue

5

Distribution

6

Group Rule

7

Exit Queue

8

Queue (Priority call)

9

Tarif Announcement

10

Call Recording Announcement

11

TransactionCode Announcement

12

Number Announcement

13

Back in Call

14

Connected to Agent

15

Call Transfer Group (Attended)

16

Call Transfer Group (Blind)

17

After Group Distribute

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