Supervisor - Header Settings
| Variable | Wert |
|---|---|
| $STATISTICS_FROM_HOUR |
|
| $STATISTICS_FROM_MINUTE |
|
All other header settings have no effect on media events.
Supervisor - Media Events
| Wert | Kommentar |
|---|---|
| Tabelle | AcdEvents (CACHE) |
Query | DataCache_AcdGroups_TodaysEventData.sql |
| Restriction | All events for the current ACD group that were modified within the displayed time. |
| Bedeutung | Media events that are currently being processed. |
Media types
| Wert | Typ |
|---|---|
| 1 | Voice Mail |
| 2 | Fax |
| 3 | Call back |
| 4 | SMS |
Media status
| Wert | Status |
|---|---|
| 0 | New in the system |
| 1 | Being Distributed |
| 2 | Distributed via SMTP |
| 10 | Distributed to the agent |
| 20 | New at Agent |
| 30 | Seen by agent |
| 99 | Done |
| 100 | Error |
Counters per media type
| Headline | Meaning | Meaning Summary line |
|---|---|---|
| Distribute | The number of media in "Distributed", "Distributed via SMTP", or "Distributed to Agent" status. | The sum of the "Distribute" column. |
| New Agent | The number of media that are in "New at Agent" status. | The sum of the "New Agent" column. |
| Seen Agent | The number of media that are in "Seen by Agent" status. | The sum of the "Seen Agent" column. |
| Error | The number of media that are in "Error" status. | The sum of the "Error" column. |
| Done | The number of media that are in the "Done" status. | The sum of the "Done" column. |