Description
This report displays incoming emails and their values for each incoming mailbox. The report is structured in the style of the itemized bill of lading.
Sample Execution (Input) → Sample Report (Output)
This report is optimised for the following output formats: PDFHTML
Column
Legend
Table | Alias |
---|---|
StatisticsPartA (See also Table Reference - StatisticsPartA (A) ) | a |
AcdStatisticsPartB (See also Table Reference - AcdStatisticsPartB (AcdB) ) | acdb |
StatisticsPartB (See also Table Reference - StatisticsPartB (B) ) | b |
AcdStatisticsLogin (See also Table Reference - AcdStatisticsLogin) | login |
Name | Wert |
---|---|
Inboxes | Name of the incoming mailbox |
Sender | Senders E-mail address for the event |
Qualification Time | Time at which the event was qualified by the system and is ready for distribution to the appropriate ACD group |
ACD Group | ACD group to which the event was sent (inbox setting) |
Agent | Agent name and number |
Qualification Algorithm | Qualification algorithm used (Inbox Setting) |
Other | Errors or other occurrences are noted here |
Incoming Inbox | Time at which the event was received in the inbox |
Incoming ACD group | Time at which the event was received in the ACD group after it was qualified and distributed by the Inbox |
Agent Delivered | Time at which the event was distributed to an agent |
Agent Answered | Time at which the agent sent a response to the event |
File Reference | Name of the email file located in the data directory |
Transfered Agent Time | Time at which the agent forwarded the event, followed by the agent to which the event was forwarded |
Transfered Agent | Agent which the email was transferred to |
Transfered Group Time | Time at which the agent forwarded the event, followed by the group to which the event was forwarded |
Transfered Group | Group which the email was transferred to |