Introduction
This page aims to explain the configuration of an inbox for incoming mails to your jtel ACD. Inboxes allow you to distribute e-mails coming into one of your inboxes to agents through an ACD group. Mails that come into the inbox are automatically converted to an ACD-Event by the jtel ACD. e-mails are stored in three folders of the inbox (JTEL_Origin, JTEL_InProgress, JTEL_Processed). The folder "JTEL_Origin" contains the original message, the folder "JTEL_InProgress" contains the messages that are currently being processed and the folder "JTEL_Processed" contains processed messages.
Create and manage Inboxes
Press on "Add" to create a new inbox. You can edit, delete, activate or deactivate the created inboxes in the table column Action. When creating a new inbox, the fields documented in the table below will be displayed.
Hint
It is no longer possible to change the qualification system for an existing inbox.
| Name | Description |
|---|---|
Name | Inbox Name |
Email Address | E-Mail address of the inbox. If necessary ask your Sytem Administrator. |
| External Email Address | External E-Mail address of the inbox in case of using of E-mail router. It should be empty or equal to the previous field value if router does not present. |
| Select the binding protocol to be used. The following options are available:
If necessary ask your Sytem Administrator. |
Server Name | Enter the name of your mail server here. If necessary ask your Sytem Administrator. |
IMAP Port | In case the Binding Protocol is IMAP / IMAPS |
User name | Enter the user name of the email account. If necessary ask your Sytem Administrator. |
Password / Confirm Password | Enter the password of the email account. If necessary ask your Sytem Administrator. |
Entra ID Token | Set Token - see "Create Entra ID Application for IMAP Mail Connector" |
Entra ID Token | Clear Token |
IMAP SSL | Option in case the Binding Protocol is IMAP / IMAPS |
Include incoming ID in email body | This option is needed when using the basic mail client when working with the new outlook. Mails cannot be downloaded and opened using basic mail client and new outlook if this checkbox is not set. |
SMTP Host | |
SMTP Port | |
SMTP SSL | Option |
SMTP User Name | Enter the user name of the email account. If necessary ask your Sytem Administrator. |
SMTP Password | Set a new password |
SMTP Password | Clear the password |
Storage Location | The storage path for the email files and logs in Storage |
Qualifier System | Choose the classification system to be used when emails are categorised.
|
Search Body | Search for Keywords in the Body of the E-Mail too. |
Maximum Number of Matches | When active, the maximum amount of matches can overrule the priority when a keyword is found multiple times. The highest matching amount will be the keyword that is used. If two keywords are found an equal amount of times, the highest priority between those two will be selected. |
Email Signature | See below for further information and examples |
Preview | A preview of the configured signature. If it does not appear right away, save and edit again. |
ACD Group | Choose the ACD group to which the incoming emails should be routed. |
| Language | Parameter is used in ruby script applications. Please note, that warning mails constructed using default language of the client. |
| Priority | Parameter is used in ruby script applications. |
| Skill 1 | Parameter is used in ruby script applications. |
| Skill 2 | Parameter is used in ruby script applications. |
| Skill 3 | Parameter is used in ruby script applications. |
| Skill 4 | Parameter is used in ruby script applications. |
Configure Microsoft Oauth2
To configure a Microsoft Mailbox with modern Oauth2 authentication, please follow this guide Oauth2 Microsoft App.
Configure signature
FROM RELEASE 3.44
After release 3.44 its possible to configure signatures. You can configure a signature individually per inbox, or configure a signature for each client in the client master data.
Example inbox configuration
<!DOCTYPE html> <hr style="color:gray;"/> <p style="font-family: Arial, sans-serif; font-size: 14px; color: #1f3b70; line-height: 1.5;"> Muster GmbH<br> Wecostraße 4, 53783 FFB<br> Tel: +49 (0) 9999 / 889 - 354<br> </p> <table style="border-collapse: collapse;"> <tr> <td style="text-align: left; padding: 4px;"> <a href="https://jtel.de/"> <img src="data:image/png;base64,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" alt="Jtel" /> </a> </td> <td style="text-align: left; padding: 4px;"> <p style="font-family: Arial, sans-serif; font-size: 14px; color: #333333; line-height: 1.5;"> Right panel </p> </td> </tr> </table> <p style="font-family: Arial, sans-serif; font-size: 14px; color: #333333; line-height: 1.5;"> Geschäftsführer:<br> Peter Muster, Simon Muster, Christian Muster<br> Amtsgericht Siegburg: HRB 999999 </p> <hr style="color:gray;"/>
It should look like this
Example client master data configuration
<!DOCTYPE html> <hr style="color:gray;"/> <p style="font-family: Arial, sans-serif; font-size: 14px; color: #1f3b70; line-height: 1.5;"> Muster GmbH<br> Wecostraße 4, 53783 FFB<br> Tel: +49 (0) 9999 / 889 - 354<br> </p> <table style="border-collapse: collapse;"> <tr> <td style="text-align: left; padding: 4px;"> <a href="https://jtel.de/"> <img src="data:image/png;base64,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" alt="Jtel" /> </a> </td> <td style="text-align: left; padding: 4px;"> <p style="font-family: Arial, sans-serif; font-size: 14px; color: #333333; line-height: 1.5;"> Right panel </p> </td> </tr> </table> <p style="font-family: Arial, sans-serif; font-size: 14px; color: #333333; line-height: 1.5;"> Geschäftsführer:<br> Peter Muster, Simon Muster, Christian Muster<br> Amtsgericht Siegburg: HRB 999999 </p> <hr style="color:gray;"/>
It should look like this
Variables in Signature
FROM RELEASE 3.45
The following variables can be used in the footer from release 3.45 when sending an e-mail out of an inbox with the extended mail client.
| Variable | Explanation | Example |
|---|---|---|
| $agent_email | Mail Address of the agent | |
| $agent_id | Agent ID | 123 |
| $agent_uid | Agent UID | |
| $agent_tel | Agent Telephone | |
| $agent_firstname | Agent First Name | |
| $agent_name | Agent Last Name | |
| $agent_number | Agent Number | 100000 |
| $group_name | ACD Group Name | |
| $group_number | ACD Group Number | |
| $group_id | ACD Group ID | |
| $datetime | Date and time | 2026-04-08 16:51:40 |
| $date | Date | 2026-04-08 |
Edit e-mails
There are two options for agents to process e-mails. Either the e-mails are distributed directly via the Web Portal and processed as media events, or the e-mails are received by the agent in his or her e-mail inbox. This is defined in the user settings on the ACD Options tab under the menu tab Media Delivery Options. Further details on e-mail processing can be viewed under Agent Home in the Media Events section.