Description
In this report the consolidated number of agents are displayed for the selected clients. In the sum range the respective sums are displayed. This report is only executable on the reseller or system level.
Sample Execution (Input) → Sample Report (Output)
Columns
The following columns are provided.
Legend
Table | Alias |
|---|---|
StatisticsPartA (See also Table Reference - StatisticsPartA (A) ) | a |
AcdStatisticsPartB (See also Table Reference - AcdStatisticsPartB (AcdB) ) | acdb |
| StatisticsPartB (See also Table Reference - StatisticsPartB (B) ) | b |
| Name | Description | Criteria Used |
|---|---|---|
Client - Name | The name of the client | Criteria Used |
Client - UID | Login Token of the client | Clients.UID |
Users - Total | Number of Users of the Client | COUNT(Users.ID) |
Users - Agents | Number of users who are assigned to one or more ACD groups as agents. | COUNT(Users.ID) |
| Users - Concurrent | The maximum number of users who were logged into the ACD at the same time. | MAX(acdb.GroupStart_Client_LoggedInAgentCount) |
Service Numbers | Number of service numbers assigned to a client | COUNT(ServiceNumbers.ID) |
ACD Groups | Number of ACD Groups configured by the client | COUNT(AcdGroups.ID) |