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Recently Added Feature Highlights

Release 3.30

New jtel Video Call Server module - Agents can now participate in a video conference with callers from the website. One-Click One-Call

New Clients STT Parameter added. Transcribe audio ( jtel voicemails )  using the Azure Speech to text (STT) service that accurately transcribes spoken audio to text.

Enhanced Callback functionality - Callback can be transmitted to an ACD configuration group. Increased ACD Groups Options, SMS Callback confirmations, REST and Statistics API.l

E-Mail Clients and Connectors improvement - The extended jtel E-Mail client now supports Microsoft 365 Exchange Authorization with OAUTH2.

Improved Salesforce API - A new API has been added to the salesforce integration which can be called when voicemail events are created in the ACD.

Release 3.29

VoiceBot Functionality - you can now connect to a voice bot within the IVR and perform extended automated actions anywhere in the call flow (requires separate license - please contact your sales rep).

ChatBot Functionality - you can now create chat bots for the chat system and define the AI using RASA (requires separate license - please contact your sales rep).

REST API - Lots of additional functionality added including call handling, agent status, network IVR lists, cockpit variables and more.

New variants of Agent Reports ACD-A-001-2 and ACD-A-008-2 added.

R-S-001 - Rawdata - Service Numbers Itemised Call Details report added.

SwYX Connector - V2 has been added which has no dependencies on the SwYX client software.

Release 3.28

Teams Presence Connector - write PBX extension status from other PBX Connectors to Teams

Salesforce - send callback requests via REST to Apex Class

SMS - Confluence Text Templates for SMS sending

Dialler Contacts - Agent Home supports contact notes

Release 3.27

New modern icons for IVR in this release.

New wallboard tiles and columns - see the release notes for Release 3.27.

Release 3.26

New CRM Integration - Brainformatik CRM+ Integration - see CRM+ Integration.

Call Flow - new server side REST GET functions available at various points in the ACD call flow enables integration of more backend systems.

Release 3.25

New reporting documentation and report technical IDs / WIKI Links - see Statistics - Reports.

Teams connector now supports updating of PBX users table for monitoring other non ACD users.

New feature "Automatic Agent Greeting" to play a pre-recorded greeting when agents receive calls.

Release 3.24

New Integration - SAP C4C Integration.

Release 3.23

New IVR Object Recording Opt-Out.

New IVR Object Re-Enter ACD.

Release 3.22

New Variables for Mini-Client EXE Calls - see Mini Client Settings.

Release 3.21

Extension to the REST API for ACD Events - siehe AcdEvents REST API - AcdEvent Functions.

Reports are executed in the background - siehe Release 3.21.

Release 3.20

New Feature Minimum Agent Count with Agent Warning on Logout - See Release 3.20

New REST API: REST

New IVR Object - Users Profiles Runner

New IVR Object - Input Menu DTMF Variable List

Extended IVR Object functionality in object - User Search.

Release 3.19

Chat Server - Support for Attachments (PDF, Video, Audio, Images, Emoticons) added.

WhatsApp Connector - Additional channel for chat server.