A - AcdGetTotalOtherCalls_ServiceNumbers
Criteria Used (see also A - Service Number KPIs ) | Description |
|---|---|
a.dtCallConnect IS NULL (a.bCallerHangup IS NULL ) OR ( a.bCallerHangup = 0 ) | All inbound and outbound calls which were made through an service number within a particular time slice, which were neither connected to an agent nor hung up by the caller. |