A - AcdGetTotalOtherCalls_ServiceNumbers

Criteria Used (see also A - Service Number KPIs )

Description

a.dtCallConnect IS NULL

(a.bCallerHangup IS NULL ) OR ( a.bCallerHangup = 0 )

All inbound and outbound calls which were made through an service number within a particular time slice, which were neither connected to an agent nor hung up by the caller.

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