You are viewing an old version of this page. View the current version.

Compare with Current View Page History

« Previous Version 3 Current »

AcdB - AcdGetDurationEdit_GroupServiceNumber

Criteria UsedDescription

SUM( IFNULL(b.dtPostCallEnd - b.dtCallStart ), 0 )

acdb.bOutbound = 0

The total time duration needed to handle inbound calls routed to the selected ACD group and service number.
  • No labels