AcdB - AcdGetDurationEdit_GroupServiceNumber
Criteria Used | Description |
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SUM( IFNULL(b.dtPostCallEnd - b.dtCallStart ), 0 ) acdb.bOutbound = 0 | The total time duration needed to handle inbound calls routed to the selected ACD group and service number. |
AcdB - AcdGetDurationEdit_GroupServiceNumber
Criteria Used | Description |
---|---|
SUM( IFNULL(b.dtPostCallEnd - b.dtCallStart ), 0 ) acdb.bOutbound = 0 | The total time duration needed to handle inbound calls routed to the selected ACD group and service number. |