Description
The CompressedUA reports contain aggregated statistics regarding:
- Calls to users with respect to particular ACD groups and hotlines
- Transfer calls made by users
- Transfer calls received by users
- Calls made by users for dialler campaigns
- Calls made by users by click to dial
Information such as:
- The service number
- The ACD group
- The dialler campaign
- The number of calls
- Direct
- From a transfer
- Transferred by agent
- Information on results
- Answered
- Busy
- Caller Hangup
- Rejected
- Times
- Ring time
- Talk time
is provided.
Note: because these statistics are aggregated, not quite as much information is available as from the call detail records. However, this aggregated data can be retained for a much longer time.
Read more in Reporting API - CompressedUA