Description

The CompressedUA reports contain aggregated statistics regarding:

  • Calls to users with respect to particular ACD groups and hotlines
  • Transfer calls made by users
  • Transfer calls received by users
  • Calls made by users for dialler campaigns
  • Calls made by users by click to dial

Information such as:

  • The service number
  • The ACD group
  • The dialler campaign
  • The number of calls
    • Direct 
    • From a transfer
    • Transferred by agent
  • Information on results
    • Answered
    • Busy
    • Caller Hangup
    • Rejected
  • Times
    • Ring time
    • Talk time

is provided.

Note: because these statistics are aggregated, not quite as much information is available as from the call detail records. However, this aggregated data can be retained for a much longer time.

Read more in Reporting API - CompressedUA

  • No labels