Description
This report contains cumulated data about transaction codes set by the selected agents at the end of in- and outbound calls within a particular time slice.
Sample Execution (Input) → Sample Report (Output)
This report is optimised for the following output formats: PDFHTML
Columns
The following columns are provided.
Legend
Table | Alias |
|---|---|
StatisticsPartA (See also Table Reference - StatisticsPartA (A) ) | a |
AcdStatisticsPartB (See also Table Reference - AcdStatisticsPartB (AcdB) ) | acdb |
StatisticsPartB (See also Table Reference - StatisticsPartB (B) ) | b |
| Name | Description | Criteria Used |
|---|---|---|
Transaction code - Names | The name of the transaction code set | |
Transaction code - Export Keys | The export key of the transaction | |
Counter - TC Entries | The amount of time the current transaction code was set | COUNT(*) |
Average Duration - TC avg. Edit | The average duration need by the selected agents to set this transaction code | SUM( b.CallSeconds + b.PostCallInterval ) / COUNT(*) |
Total - Duration - TC total edit | The total duration need by the selected agents to set this transaction code. | SUM( b.CallSeconds + b.PostCallInterval ) |
Percent - Percent all TCs | The ratio in percent between the amount of time the current transaction code was set and the total amount of time all transaction codes was set |