| Key | T | Resolved | Release Notes Subject | Release Notes Content |
|---|---|---|---|---|
| JTELDEV-5248 | Teams Presence for PBX Users | The teams connector now imports and updates entries in the PBX users table. Teams availability and teams activity shown in Agent Home > PBX Users and the Mini Client. The teams Presence connector will try to match PBX users by the email address and then by using the phone number. Otherwise a new PBX User is created. When creating PBX Users manually, it is possible to add the email address. Teams Rules Can be added, activated, and deactivated via a new Tab in the Client Master Data settings. These settings apply to all PBX Users in this Client and influence the overall PBX User availability by defining what Teams activities should be regarded as “Busy” and “Available”. Example entries could be:
All other activities will be mapped to “unavailable”. This feature allows users to see the overall availabililty of PBX users via either the PBX, Teams or both. | ||
| CTAIFUN-105 | Undeclared variable in StringFunctions r5 causes error in 8-Server | The variable StringLength was not declared in the .r5 script of the IVR object "StringFunctions - InStr Function" causing an error to be reporting in the telephony server. This had no effect on the operation of the function, but the error message could be irritating. This problem has been fixed. | ||
| CCARG-230 | SMTP servers - workaraund for SMTP servers with bad TLS support | The SMTP.exe tool will ignore STARTTLS in the SMTP server response if the first attempt to use TLS is not successful. This mitigates a problem where some SMTP servers do not correctly support TLS by requiring a username and password after the TLS connection is established, but will accept anonymous (unsecure) connections on port 25 without a username and password. | ||
| CSTYRIA-143 | Cisco CUCM JTAPI Connector - Update to 12.5.1.14900-1 | The Cisco CUCM JTAPI connector has been updated to version 12.5.1.14900-1 which is compatible with Cisco CUCM Release 12.5(1)SU2. | ||
| CKSB-139 | Innovaphone Integration fails with Releases >= 3.23 | If the innovaphone integration was active it would fail to display anything with Releases >= 3.23. This problem has been fixed. | ||
| CNORDOA-53 | Call Logic Database Error on Call Transfer | An error in the database logic during call transfer could cause some records not to be created. This problem has been fixed. | ||
| JTELDEV-5244 | WebServer DataCache Performance Error | An error in the datacache for the webservers caused old entries not to be deleted on large systems and also unnecessary records to be retrieved from the database. This problem has been fixed. | ||
| JTELDEV-5243 | Portal Language Translations - Polish | Agent home, supervisor and other agent / supervisor releated screens in the portal are now available in polish. Configuration screen translations are in english when polish is selected. | ||
| JTELDEV-5241 | Chat - confirmation of message delivery to agent | The displayed Agent UID is changed to blue when the message is delivered to the agent. This gives chat users an additional level of feedback that the chat message has been received. | ||
| CZVOOVE-109 | IVR Object - Save Additional Info and User Data | Using commas in the user data field or additional info field causes problems in the display of the data in the portal, and when recording this data to the statistics. The Save Additional Info and User Data object has been modified, to remove all commas from the expression before it is saved. | ||
| CZVOOVE-107 | Improved Performance GUI editor | The performance of the IVR GUI editor has been improved by reducing the number of DB requests and removing some unnecessary data in the result sets. | ||
| CNORDOA-50 | Agent Status Abbreviations - added to update script | Software updates previously would overwrite the agent status abbreviations configured at the system administrator level. This problem has been fixed. | ||
| JTELDEV-5242 | Platform UDP listener / hazelcast cluster now supports Java 12 | The platform UDP listener / hazelcast cluster can now be installed on java 12. | ||
| CCARG-228 | Dialler Contacts Import via Import / Export Scheme broken in MySQL 8.x | The default order for GROUP_CONCAT() has changed in | ||
| JTELDEV-5233 | System Settings menu goes off screen when vertical resolution is limited | The system settings menu would appear but be “off screen” at the bottom on screens with limited resolution. Now, if the browser reports a low resolution at login, the system settings menu is moved up to the top to enable the maximum number of rows to be displayed. Note - this will not fix the problem on all devices / screens - it is best to work as an administrator with a screen of a “reasonable” resolution. Please also note: using the “zoom” factor of the browser helps you access menu items on a small screen. | ||
| JTELDEV-5228 | Limitations for Service Number names relaxed | The limitations for Service Number names have been relaxed. Parenthesis is now allowed. | ||
| CNFON-847 | Chat - Network errors can cause loss of messages | In the chat connector, network errors could cause messages to be lost. This problem has been fixed, when the network connection is re-established within a reasonable time limit. | ||
| CNFON-782 | Phone Numbers could disappear after being set in the MiniClient when Free-Seating is configured. | Strange behaviour could ensue when trying to enter a phone number in the MiniClient if Free-Seating was configured: After selecting the country code, it could disappear. Similar bahavior would happen when editing Users > Communication and trying to add a new telephone number: after selecting country code, the code would move to the phoneNumber field. This problem has been fixed. | ||
| CNFON-776 | Report subscriptions - new feature: send immediately | A new feature has been added to report subscriptions. It is now possible to use the "Send" link to create and send the subscription immediately. | ||
| CHTP-29 | Agent - Automatic Greeting played by system | It is now possible to configure an automatic greeting file which is played by the system when an agent receives an inbound call. The file to be played is configured under User-Data - "User Greeting Prompt", and can be activated there. Further, the agent has the possibility to activate or deactivate playing the automatic greeting. In the full client, this can be done by clicking on the icon to the right of the top of the "post call" indicator. In the mini-client, this is done by clicking on the automatic call greeting icon at the bottom (in the middle of the row of icons). | ||
| JTELDEV-5239 | Dialler REST API - allow update of contact with appointment date | The dialler REST API now allows updating or importing contacts with an appointment date and optionally a follow up user. This is achieved by passing the following two parameters with the DiallerContact JSON data structure: "FollowUpUsersUID":"admin", The Users UID is matched in the system. If no match is found (or this field is not specified), then the appointment will be made for no specific user. Otherwise the appointment is made for the specific (found) user. | ||
| CHTP-35 | jtel Cloud TTS now supports using a proxy server | The jtel Cloud TTS now supports using a proxy server. The settings are applied to the following system wide parameters: Portal.ProxyServer.Server Portal.ProxyServer.Port Portal.ProxyServer.UserName Portal.ProxyServer.Password | ||
| CNORDOA-52 | IVR - Object Connect Variable - Validator correction | The validation in the IVR object Connect Variable has been corrected. The object would work correctly if variables with $ were used, however in the GUI the object would be coloured red with a validation error. | ||
| JTELDEV-5231 | Enhanced hazelcast cluster error handling | The hazelcast cluster error handling has been enhanced when some nodes crashed. This situation could occur when a network outage (for longer than a few seconds) or a VM crash on several VMs occurred. The hazelcast instance on the newly re-started server could cyclically log the following message: Exception: java.util.concurrent.ExecutionException: java.lang.IllegalArgumentException: sequence:2 is too large. The current tailSequence is:-1. If this occurred, the only remedy was to restart the server again. The error handling has been improved, to retry the cluster initialisation in this case. | ||
| CCHALTEC-185 | Silent Monitoring could fail in some cases with multiple telephony servers | Silent Monitoring could fail in some cases with multiple telephony servers. Now, the destination host is read from the actual call from the database, which fixes this problem. | ||
| CNFON-846 | IVR editor session failure | The automatic session reload behaviour has been changed in the IVR editor. This could cause problems editing the application on some (usually slow) internet connections. | ||
| JTELDEV-5230 | ACD Agent Report 2 - KPI AutologoffAll corrected | The KIP AutologoffAll has been corrected in ACD Agent Report 2. It now counts only logouts of the agent according to the “total” counter (LogoutActionCode = 6). Previously it would also count LogoutActionCodes 7, 8 and 9 too (7 = Auto logout (daemon daily autologout), 8 = Auto logout (busy calls exceeded), 9 = Auto logout (no answer calls exceeded)). | ||
| CNORDOA-37 | PBX Connector Names - new option for TAPI Connector to not overwrite names | The TAPI PBX connector previously overwrote all reported PBX extension names. However, some TAPI connectors report non useful names to the system (e.g. Extension 300 or SIP 300 for example). A new feature has been added which prevents the names being overwritten. Extensions are created once when first seen, but the name will no longer be modified. This allows for changes to be made using the portal, in particular for a more useful name to be entered. This feature is activated in the TAPI connector configuration, by setting the following flag in the configuration file jtelTAPIMonitorService.exe.config: <add key="keepPBXUserName" value="true" /> The default value is false. | ||
| JTELDEV-5220 | Chat Connector - algorithm for random cookie generation enhanced | The algorithm used in the chat connector for random cookie generation has been enhanced, to provide additional security. | ||
| CNFON-802 | VoiceMail - play by phone could fail in installations with multiple 8-Servers | In installations with multiple telephone servers, the feature 'voice mail - play by phone' could fail, if an additional server with 0 telephone lines was being used purely as an application (daemon) server. This problem has been fixed. | ||
| CMRCOMP-24 | Trunk Groups - Alcatel Incoming Number Translation Correction | The incoming number translator "Alcatel" has been corrected for anonymous caller numbers. | ||
| JTELDEV-5222 | Supervisor 500 Exception with ACD Group Numbers and Dialler Campaigns | If the ACD groups associated with dialler sub-campaigns were configured with a group number, and more than one different group was associated with the campaign by having two master campaigns with different ACD groups configured, then the supervisor would fail with an http 500 error. This problem has been fixed. | ||
| CNFON-739 | All Prompt uploads via the "new" popup window fail | All uploads of prompt via the "new" prompt popup window failed. A further problem was when changing a language, the Input file name would disappear. This was fixed for all prompt uploads via the popup. | ||
| CNFON-718 | Dialler Campaign does not disapear from supervisor view (wallboard and dialler) after deleting. | Data Cache mechanism for dialler compaigns was simply storing all records forever, even deleted ones. So in supervisor view (wallboard and dialler), deleted dialler compaigns was not disapearing. This is fixed and another cache mechanism is used for dialler compaigns so it updates even the deleted ones. | ||
| JTELDEV-5205 | Portal Optimisations - Caching of Texts and User Settings | The portal web application now caches texts, parameters and user settings. This speeds up the login process in particular (up to 5 times faster), but all areas of the portal profit from this speed optimisation. | ||
| CNFON-762 | Outbound Statistics Report - Total Calls Completed | Total Calls Completed was giving wrong statistics with a dialler, and the same statistics as Total Calls in normal outbound. This was fixed and now: - Outbound Completed Call means that the call was connected and CONNRES equal to 1 (Successful outbound call to destination). | ||
| CNFON-824 | Group Parameters read in IVR Applications | Group parameters were not read again when a call was routed through a secondary ACD Group object in the IVR. This has been fixed. | ||
| CSYMP-128 | Queue Distribution Algorithm Optimisation | The queue distribution algorithm has been optimised. This particularly affects queues with > 120 waiting callers, the speed of the calculation can be reduced by a factor of 2 to 10 in some cases. |
Overview
Content Tools