| Key | T | Resolved | Release Notes Subject | Release Notes Content |
|---|---|---|---|---|
| User master data - capability to prevent user changing their password | A user can edit their password in User Master Data if the following resource is activated: "portal.UserData.User.ChangePassword" (activated by default). If deactivated, the user can no longer change their password. The same applies to editing the PIN using the resource "portal.UserData.User.ChangePIN | |||
| JTELDEV-5631 |  | Security leak - Possibility to read file outside the data directory. | It was possible to read web server files outside the data directory with a very complicated GET request. This security leak was fixed. | |
| JTELDEV-5468 | | Update Script breaks Import / Export Scheme Creation | Running an update on any system would break the creating import / export schemes function. This problem has been fixed. | |
| CCHALTEC-209 | | Acd - Hide inactive users in mappings. | Inactive Users are now hidden in Acd Mappings for both tabs sklls to agents and agents to skills. | |
| CTDM-346 | | Voice mail events could not be created if a quote was present in the email body or subject | If the email body or subject, which is configureable as long text, contains a simple quote, the voicemail event is not created by the server. This problem has been fixed. | |
| CNFON-958 | | ACD-A-013 - ACD Statistics Agent Calls- records calls as "error" if the caller hangs up with cause 31 (normal unspecified) | If the caller hangs up before the call is connected to the agent, and cause 31 (normal unspecified) is reported, the report ACD-A-013 - ACD Statistics Agent Calls counts the call as an error. This problem has been fixed and this type of call is conisedered now as "Caller Hangup". | |
| CNFON-1009 |  | Chat with Whatsapp - Server not available because of logfile growth reaching storage capacity | After 24h of non-activity, the whatsapp session expires. This expiration can trigger a bug in the chatserver and an extreme growth in the logfile to reach the maximum storage capacity of the chat server. This problem has been fixed. | |
| CNFON-1002 | | Supervisor Aggregation Groups - inconsistent operation across more than one tenant | Aggregation groups created under ACD - Aggregation Groups. would be displayed in the Supervisor - Inbound Status table and Supervisor Wallboard table for all tenants. This problem has been fixed - each tenant can only see their aggregation groups. | |
| CNFON-999 | | The report "ACD Agent Calls Report 2 - itemised agent calls by service number" has incorrect entries when selecting the period option "From/To". | The report "ACD Agent Calls Report 2 - itemised agent calls by service number" under Statistics shows incorrect "From Date" and "To Date" when selecting the period option "From/To". This problem has been fixed. | |
| CNFON-995 | | Filter Counter in Agent Home - Agent and Team Views - could be incorrect | The total number of records counter in the filter in Agent Home for the Agent, Team and category views - could be incorrect. This problem has been fixed. | |
| CZVOOVE-129 | | Rest query advanced - IVR object does not parse response data correctly with UTF8 | The Rest query advanced IVR object did not parse response data correctly if this contained UTF8 characters. This problem has been fixed. | |
| CNFON-988 | | Click to Hear Voice-Mail set Calling Party Number to Random A-Number | When using the click to hear function, the outbound call would be made on a potentially non associated service number. The trunk selected would be OK, but the signalled A-Party number was sometimes not. This problem has been fixed. | |
| CNFON-924 | | FTP list import fails | The FTP daemon could not import a list from the FTP server. This problem has been fixed. | |
| CCARG-253 | | Security Groups - The Workflow Application Types and Workflow Objects tabs. | The Workflow Application Types and Workflow Objects tabs used within the security groups were intended to be visible to the reseller and the system administrator, and invisible to the client administrator and the user. This problem has been fixed. | |
| CNFON-982 | | Service Numbers - Service Number is displayed instead of Name when adding new service number to user | When adding service numbers to users, the service number was displayed in the Name column instead of the name of the service number. This has been changed so that the assigned name is now displayed. | |
| CNFON-965 | | Security Groups - Reports added manually by a reseller displayed directly | When a reseller add a report to a client, it would be shown directly under Statistics Reports before adding the report to the relevant security group or user. This problem has been fixed. | |
| CSCHEP-82 | | Trunk Groups - VOIP - Number Translator - Add prefix "sip:+", then E.164 number and postfix "@<ip>[:<port>]" - anonymous number signalling problem | When using the number translator VOIP - Number Translator - Add prefix "sip:+", then E.164 number and postfix "@<ip>[:<port>]" - anonymous numbers were incorrectly sent as "+". This problem has been fixed. | |
| CNFON-950 | | Report ACD-005 - ACD Inboxes Itemised Details - execution problem | The execution of this report could sometimes fail with an error message. This problem has been fixed. | |
| CNFON-861 | | Tarif Waves - deleting could sometimes fail | Deleting a Tarif wave entry could fail due to a foreign-key dependency. This problem has been fixed. | |
| CNFON-921 | | E-Mail Log error | It was not possible to access the E-Mail Log view in certain circumstances due to an error on the webserver. This problem has been fixed. | |
| CTEL24-49 |  | MiniClient with .EXE - No reconnect to webserver after webserver is restarted | The miniclient does not reconnect with the webserver when it is restarted. Instead, the same screen "freezes" and the agent does not know that a disconnect with the webserver has happened in the background. This has been fixed, the mini client now automatically reconnects to the web server. | |
| CNFON-922 | | Acd Group Rules - weekdays lost after activating or deactivating the rule | When setting a rule inside Acd group, the weekdays would be lost after activating or deactivating the concerned rule. This problem has been fixed. | |
| CTEL24-44 | | Save User Master Data - LDAP Authentication User Field overwritten | When saving the user master data as a user, it would cause the LDAP authentication user field to be overwritten. This problem has been fixed. | |
| CMKL-83 | | Monitoring Innovaphone PBX Connector with Windows Task Scheduler | Scripts are provided provided to monitor the status of the Innovaphone PBX Connector on two telephony servers. These scripts start and stop the connector as required only on one of the servers (to prevent "double" monitoring events). The scripts are provided in the innovaphone installation directory: JTELInnovaphonePBXTaskMonitor_acd-tel1.cmd, JTELInnovaphonePBXTaskMonitor_acd-tel2.cmd. Note: These scripts can only be used on redundant systems. | |
| CTEL24-34 | | IVR Signalling Parameter (ACD objects) - now supports variables | The signalling parameter in the ACD objects in the IVR now supports variables. Previously, it was only possible to use a fixed value (usually a telephone number in E.164 format). Note: in releases 3.25 and 3.26 this will result in an error being shown in the GUI. It however does not affect the functionality. From release 3.27 the error message in the GUI is removed (open and close the objects in question to remove the error). | |
| CTEL24-31 | | Transfer Synonym - TransferAcdSynonymsID always empty in JTELStats.StatisticsPartB | The field TransferAcdSynonymsID was NULL in the table JTELStats.StatisticsPartB when a transfer to a Synonym was made. This problem has been fixed. | |
| CTEL24-25 |  | ACD Call Transfer - Outbound Signalling Parameter in P-Asserted / P-Preferred Identity | The Signalling parameter used to override the A-Party number on call transfer to external destinations now supports overriding the P-Asserted-Identity and P-Preferred-Identity parameters. | |
| CTEL24-21 | | IVR Start Object - causes GOSUB to lose parameters | The Start object was initiating the service number parameters every time it was called. This may cause problems when a GOSUB was used in the routing application and an (existing) service number parameter was assigned to before the GOSUB - the parameter may be overwritten by the GOSUB call. Now, the service number parameters are only initialised the first time the Start object is called during a routing application / call. | |
| CSCHEP-95 | | Agent Home - Categories display not updated | User Categories and their contents (the agent list) were displayed incorrectly in agent home - newly created or deleted categories were not immediately visible. This problem has been fixed. In addition, the categories are now displayed in alphabetical order. | |
| CNFON-834 | | Call-Transfers to ACD-Groups | A problem in call distribution after a transfer to a different ACD-Group caused calls to be serviced incorrectly. This problem has been fixed. | |
| CZVOOVE-121 | | Chat - Upload of Files via Drag and Drop fails in web client and mini client | The upload of files to a chat via Drag and Drop would fail when cross domain access was required in both the full web client and mini client. This problem has been fixed. | |
| CZVOOVE-120 | | MiniClient - opening chat does not work | Opening a chat message in the mini client did not work in release 3.25. This problem has been fixed. | |
| CZVOOVE-117 |  | SalesForce getCallerInformation - Extended Functionality | The SalesForce getCallerInformation object has been extended to include two new parameters to the REST query to the SalesForce instance. The first new parameter queryType allows the user to specify a particular type of query to perform in the SalesForce instance. This could, for example, be used to query for tickets, or other data in the SalesForce instance. The further parameters UserData, UserData2 and UserData3 can be filled with any information required. For example, a ticket number, or a contract number, or customer number - whatever is required. The implementation is backwards compatible - i.e. older Apex classes will still function as before (only considering the three parameters serviceName, serviceNumber and callerNumber). Newer Apex classes which use the new parameters can take advantage of the extended functionality. | |
| CNFON-902 | | IVR Test Number - warning if a country code is configured | If only a country code is configured in the test number for an IVR application, a warning message is now displayed. The user can still choose to save this setting, which results in all callers to the number from that country being handled by the test version of the application. | |
| CNFON-899 | | Report "ACD Inboxes Itemised Details" - not generated when no selection made | When trying to generate the report "ACD Inboxes Itemised Details" without a selection an error occurred. This problem has now been fixed. | |
| CNBANK-57 | | Online Help (WIKI) links for "Service Numbers" (Reseller & Client Level), "Statistics Reports" and "Workstations" updated | The online WIKI links for the screens "Service Numbers" (Reseller & Client Level), "Statistics Reports" and "Workstations" have been corrected. | |
| CTDM-316 | | IVR - DTMF menu with variable prompt list - problem with very long prompt list. | Using an extremely long prompt list in an IVR DTMF Menu with variable prompt object could cause the object to fail. This problem has been fixed. | |
| JTELDEV-5265 | | Statistics_AcdAgentReport4 - Column name "Edited" changed to "Total Handling Time" | The title of the column “Edited“ has been changed to “Total Handling Time“, and the corresponding translation for other languages. | |
| CNBANK-56 | | IVR counter statistics error | The IVR counter statistics could cause an error in the web application. This problem has been fixed. | |
| JTELDEV-5238 | | Dialler Campaigns Results Report - KPIs nTriesBusy and nTriesInvalid corrected | The calculation of the KPIs nTriesBusy and nTriesInvalid were incorrect in the Dialler Campaigns Results Report. This problem has been fixed. | |
| CNFON-825 | | Cleaner procedure. | Cleaner procedure corrected for expired AcdEvents. | |
| CTAIFUN-116 | | Outbound Statistics Report - wrong statistics in outbound completed call and post call duration columns | When setting a Post call interval parameter in dialler calls, statistics of the post call duration is wrong. Also, the total of completed calls is wrong. This problem has been fixed. | |
| JTELDEV-5267 | | Salesforce - Unexpected redirect by salesforce servers | The getCallerInformation function could fail due to an unexpected redirect by the Salesforce servers. The REST call has been modified to follow the redirect in this case. Adding {{ -L --post302}} to the CURL parameters fixes this on existing installations. | |
| CZVOOVE-112 | | IVR Save Additional Info and User Data could fail with special characters causing stuck "TAC" status | The IVR Object "Save additional Info and Userdata" could fail to update the data if special characters were included in the data to be saved. This could cause some users to get stuck in the "TAC" status after receiving a call or an event. This problem has been fixed. | |
| CTDM-313 | | Callback from ACD Event in Supervisor using "Preset" Service Number - no record is created in Statistics. | Upon receiving an Acd Event in Supervisor, while no agent was assigned yet, If the supervisor makes a callback using the "Preset" Service Number option, no record is created in Statistics (AcdStatisticsPartB). This problem has been resolved. | |
| CTEL24-13 | | EMail with histsory from ACD event - error message corrected | A misleading error message was displayed if an email from an ACD event was sent but no SMTP server was configured. This message has been improved. | |
| JTELDEV-5264 | | AutomaticallyOpenCRMUrl parameter is extended to define use case. | AutomaticallyOpenCRMUrl parameter is extended to define use case to apply. Ex: inbound,dialler,outbound | |
| CTEL24-10 | | MiniClient URL handler | The mini client supports the registration of an URL handler to handle clicks to web URLs like tel: and callto:, for example. Additional configuration parameters have been added to the mini client configuration file: RegisterURLHandler=[Register|Unregister|] RegisterURLHandlerProtocol = [additional protocol handler] For example: RegisterURLHandler=Register RegisterURLHandlerProtocol = tel Requires ACDMiniClient3.09 or later (download from cdn.jtel.de). | |
| JTELDEV-5217 | | Reports - new WIKI links and technical ID | The reporting documentation in the WIKI has been extensively improved. Each report has now been given a “technical ID” to make identification of the report for documentation and support purposes simpler. The reports view and report execute views in the portal now provide access to a link to the wiki for the exact report being executed. From there, the technical documentation for each of the KPIs can be accessed. Also, report layout has been improved ensuring a more consistent layout for both PDF and Excel files. | |
| CTAIFUN-114 | | Dialler Contacts - External System Link | The external system link of a dialler contact is now always shown to the agent if available. This link also overrides the CRM link on inbound calls if the contact is found in an associated dialler campaign when an inbound call is received. An additional parameter AutomaticallyOpenCRMUrlUseCases has been added to the mini client configuration to define the use cases on which the URL should automatically be opened. This value may be one or any (comma separated) of: inbound,dialler,outbound This feature requires ACDMiniClient3.10 or later (download from cdn.jtel.de). | |
| CSAXO-140 | | TAPI PBX Connector - parameter Portal.PBXUsers.Create.Automatically now checked | A check for the parameter 'Portal.PBXUsers.Create.Automatically' has been added to the TAPI PBX connector. If this is switched off, then PBX users are no longer created automatically. Previously, PBX users would always be created no matter what this setting was. | |
| CSAXO-139 | | Supervisor All Agents and Active Agents Views - Filters fixed | The filters and sorting for the supervisor all agents and active agents views have been corrected, so that sorting is now possible on all columns. | |
| JTELDEV-5261 | | Chat Server - support for java 11 added | The chat server now supports java 11. | |
| JTELDEV-5258 | | Users Copy - Deactivated for SysAdmin and Reseller Admin | The Users Copy function has been deactivated at the sysadmin and reseller admin level. The function was never designed to be used at these levels, as acd group associations etc. are also copied, which do not exist at the reseller or system levels. | |
| CNFON-656 | Wallboard - dialler campaigns tiles not displayed when using wallboard URL | The Dialler Campaigns tiles were not displayed in the wallboard when accessed directly via the URL. This problem has been fixed. | ||
| CSAXO-136 | Outbound via Click to Dial - No Resources | A problem in the best server candidate selection for making outbound calls has been resolved. This would result in "No Resources" being shown all the time. Note: this problem only applied if it was never possible to make an outbound call. If this message is sometimes seen, then it means the server is out of capacity. | ||
| CCARG-185 | Added validator to the 'Dialer Data' form. | Added validator to the 'Dialer Data' form. The reserved agent depends on contact result. | ||
| CHTP-42 | Exeption in Dialer Contacts View | Badly formatted URLs in the dialler contact would cause an exception in the web client. Incorrectly formed URLs are now converted to valid URLs prefixed by "http://badurl?" followed by the incorrect URL. This allows the problem to be fixed in the data import or REST import. | ||
| CCHALTEC-189 | bCallerHangup in StatisticsPartB is not the same when agent hangs up the phone via phone and via portal. | bCallerHangup in StatisticsPartB is equal to: 0 when client/customer hangs up the phone -> correct 1 when agent hangs up via the phone -> correct 0 when agent hangs up the phone via hangup button in the web portal -> this was not correct and should have been equal to 1. This problem has now been fixed. | ||
| CSTYRIA-142 | Acd Transaction Codes Overview Report - TACs count corrected | The number of TACs was wrong when one entry in StatisticsPartA was | ||
| JTELDEV-5248 | Teams Presence for PBX Users | The teams connector now imports and updates entries in the PBX users table. Teams availability and teams activity shown in Agent Home > PBX Users and the Mini Client. The teams Presence connector will try to match PBX users by the email address and then by using the phone number. Otherwise a new PBX User is created. When creating PBX Users manually, it is possible to add the email address. Teams Rules Can be added, activated, and deactivated via a new Tab in the Client Master Data settings. These settings apply to all PBX Users in this Client and influence the overall PBX User availability by defining what Teams activities should be regarded as “Busy” and “Available”. Example entries could be:
All other activities will be mapped to “unavailable”. This feature allows users to see the overall availabililty of PBX users via either the PBX, Teams or both. | ||
| CCHALTEC-190 | ACD - "Always record agent" checkbox can not be saved if a default group exists | The ACD - "Always record agent" checkbox can not be saved if a default group exists. This problem has been fixed. | ||
| CTAIFUN-105 | Undeclared variable in StringFunctions r5 causes error in 8-Server | The variable StringLength was not declared in the .r5 script of the IVR object "StringFunctions - InStr Function" causing an error to be reporting in the telephony server. This had no effect on the operation of the function, but the error message could be irritating. This problem has been fixed. | ||
| CCARG-230 | SMTP servers - workaraund for SMTP servers with bad TLS support | The SMTP.exe tool will ignore STARTTLS in the SMTP server response if the first attempt to use TLS is not successful. This mitigates a problem where some SMTP servers do not correctly support TLS by requiring a username and password after the TLS connection is established, but will accept anonymous (unsecure) connections on port 25 without a username and password. | ||
| CSTYRIA-143 | Cisco CUCM JTAPI Connector - Update to 12.5.1.14900-1 | The Cisco CUCM JTAPI connector has been updated to version 12.5.1.14900-1 which is compatible with Cisco CUCM Release 12.5(1)SU2. | ||
| CKSB-139 | Innovaphone Integration fails with Releases >= 3.23 | If the innovaphone integration was active it would fail to display anything with Releases >= 3.23. This problem has been fixed. | ||
| CNORDOA-53 | Call Logic Database Error on Call Transfer | An error in the database logic during call transfer could cause some records not to be created. This problem has been fixed. | ||
| JTELDEV-5244 | WebServer DataCache Performance Error | An error in the datacache for the webservers caused old entries not to be deleted on large systems and also unnecessary records to be retrieved from the database. This problem has been fixed. | ||
| JTELDEV-5243 | Portal Language Translations - Polish | Agent home, supervisor and other agent / supervisor releated screens in the portal are now available in polish. Configuration screen translations are in english when polish is selected. | ||
| JTELDEV-5241 | Chat - confirmation of message delivery to agent | The displayed Agent UID is changed to blue when the message is delivered to the agent. This gives chat users an additional level of feedback that the chat message has been received. | ||
| CZVOOVE-109 | IVR Object - Save Additional Info and User Data | Using commas in the user data field or additional info field causes problems in the display of the data in the portal, and when recording this data to the statistics. The Save Additional Info and User Data object has been modified, to remove all commas from the expression before it is saved. | ||
| CZVOOVE-107 | Improved Performance GUI editor | The performance of the IVR GUI editor has been improved by reducing the number of DB requests and removing some unnecessary data in the result sets. | ||
| CNORDOA-50 | Agent Status Abbreviations - added to update script | Software updates previously would overwrite the agent status abbreviations configured at the system administrator level. This problem has been fixed. | ||
| JTELDEV-5242 | Platform UDP listener / hazelcast cluster now supports Java 12 | The platform UDP listener / hazelcast cluster can now be installed on java 12. | ||
| CCARG-228 | Dialler Contacts Import via Import / Export Scheme broken in MySQL 8.x | The default order for GROUP_CONCAT() has changed in | ||
| JTELDEV-5233 | System Settings menu goes off screen when vertical resolution is limited | The system settings menu would appear but be “off screen” at the bottom on screens with limited resolution. Now, if the browser reports a low resolution at login, the system settings menu is moved up to the top to enable the maximum number of rows to be displayed. Note - this will not fix the problem on all devices / screens - it is best to work as an administrator with a screen of a “reasonable” resolution. Please also note: using the “zoom” factor of the browser helps you access menu items on a small screen. | ||
| JTELDEV-5228 | Limitations for Service Number names relaxed | The limitations for Service Number names have been relaxed. Parenthesis is now allowed. | ||
| CNFON-847 | Chat - Network errors can cause loss of messages | In the chat connector, network errors could cause messages to be lost. This problem has been fixed, when the network connection is re-established within a reasonable time limit. | ||
| CNFON-782 | Phone Numbers could disappear after being set in the MiniClient when Free-Seating is configured. | Strange behaviour could ensue when trying to enter a phone number in the MiniClient if Free-Seating was configured: After selecting the country code, it could disappear. Similar bahavior would happen when editing Users > Communication and trying to add a new telephone number: after selecting country code, the code would move to the phoneNumber field. This problem has been fixed. | ||
| CNFON-776 | Report subscriptions - new feature: send immediately | A new feature has been added to report subscriptions. It is now possible to use the "Send" link to create and send the subscription immediately. | ||
| CHTP-29 | Agent - Automatic Greeting played by system | It is now possible to configure an automatic greeting file which is played by the system when an agent receives an inbound call. The file to be played is configured under User-Data - "User Greeting Prompt", and can be activated there. Further, the agent has the possibility to activate or deactivate playing the automatic greeting. In the full client, this can be done by clicking on the icon to the right of the top of the "post call" indicator. In the mini-client, this is done by clicking on the automatic call greeting icon at the bottom (in the middle of the row of icons). | ||
| JTELDEV-5239 | Dialler REST API - allow update of contact with appointment date | The dialler REST API now allows updating or importing contacts with an appointment date and optionally a follow up user. This is achieved by passing the following two parameters with the DiallerContact JSON data structure: "FollowUpUsersUID":"admin", The Users UID is matched in the system. If no match is found (or this field is not specified), then the appointment will be made for no specific user. Otherwise the appointment is made for the specific (found) user. | ||
| CHTP-35 | jtel Cloud TTS now supports using a proxy server | The jtel Cloud TTS now supports using a proxy server. The settings are applied to the following system wide parameters: Portal.ProxyServer.Server Portal.ProxyServer.Port Portal.ProxyServer.UserName Portal.ProxyServer.Password | ||
| CNORDOA-52 | IVR - Object Connect Variable - Validator correction | The validation in the IVR object Connect Variable has been corrected. The object would work correctly if variables with $ were used, however in the GUI the object would be coloured red with a validation error. | ||
| JTELDEV-5231 | Enhanced hazelcast cluster error handling | The hazelcast cluster error handling has been enhanced when some nodes crashed. This situation could occur when a network outage (for longer than a few seconds) or a VM crash on several VMs occurred. The hazelcast instance on the newly re-started server could cyclically log the following message: Exception: java.util.concurrent.ExecutionException: java.lang.IllegalArgumentException: sequence:2 is too large. The current tailSequence is:-1. If this occurred, the only remedy was to restart the server again. The error handling has been improved, to retry the cluster initialisation in this case. | ||
| CCHALTEC-185 | Silent Monitoring could fail in some cases with multiple telephony servers | Silent Monitoring could fail in some cases with multiple telephony servers. Now, the destination host is read from the actual call from the database, which fixes this problem. | ||
| CNFON-846 | IVR editor session failure | The automatic session reload behaviour has been changed in the IVR editor. This could cause problems editing the application on some (usually slow) internet connections. | ||
| JTELDEV-5230 | ACD Agent Report 2 - KPI AutologoffAll corrected | The KIP AutologoffAll has been corrected in ACD Agent Report 2. It now counts only logouts of the agent according to the “total” counter (LogoutActionCode = 6). Previously it would also count LogoutActionCodes 7, 8 and 9 too (7 = Auto logout (daemon daily autologout), 8 = Auto logout (busy calls exceeded), 9 = Auto logout (no answer calls exceeded)). | ||
| CNORDOA-37 | PBX Connector Names - new option for TAPI Connector to not overwrite names | The TAPI PBX connector previously overwrote all reported PBX extension names. However, some TAPI connectors report non useful names to the system (e.g. Extension 300 or SIP 300 for example). A new feature has been added which prevents the names being overwritten. Extensions are created once when first seen, but the name will no longer be modified. This allows for changes to be made using the portal, in particular for a more useful name to be entered. This feature is activated in the TAPI connector configuration, by setting the following flag in the configuration file jtelTAPIMonitorService.exe.config: <add key="keepPBXUserName" value="true" /> The default value is false. | ||
| JTELDEV-5220 | Chat Connector - algorithm for random cookie generation enhanced | The algorithm used in the chat connector for random cookie generation has been enhanced, to provide additional security. | ||
| CNFON-802 | VoiceMail - play by phone could fail in installations with multiple 8-Servers | In installations with multiple telephone servers, the feature 'voice mail - play by phone' could fail, if an additional server with 0 telephone lines was being used purely as an application (daemon) server. This problem has been fixed. | ||
| CMRCOMP-24 | Trunk Groups - Alcatel Incoming Number Translation Correction | The incoming number translator "Alcatel" has been corrected for anonymous caller numbers. | ||
| JTELDEV-5222 | Supervisor 500 Exception with ACD Group Numbers and Dialler Campaigns | If the ACD groups associated with dialler sub-campaigns were configured with a group number, and more than one different group was associated with the campaign by having two master campaigns with different ACD groups configured, then the supervisor would fail with an http 500 error. This problem has been fixed. | ||
| CNFON-739 | All Prompt uploads via the "new" popup window fail | All uploads of prompt via the "new" prompt popup window failed. A further problem was when changing a language, the Input file name would disappear. This was fixed for all prompt uploads via the popup. | ||
| CNFON-718 | Dialler Campaign does not disapear from supervisor view (wallboard and dialler) after deleting. | Data Cache mechanism for dialler compaigns was simply storing all records forever, even deleted ones. So in supervisor view (wallboard and dialler), deleted dialler compaigns was not disapearing. This is fixed and another cache mechanism is used for dialler compaigns so it updates even the deleted ones. | ||
| JTELDEV-5205 | Portal Optimisations - Caching of Texts and User Settings | The portal web application now caches texts, parameters and user settings. This speeds up the login process in particular (up to 5 times faster), but all areas of the portal profit from this speed optimisation. | ||
| CNFON-762 | Outbound Statistics Report - Total Calls Completed | Total Calls Completed was giving wrong statistics with a dialler, and the same statistics as Total Calls in normal outbound. This was fixed and now: - Outbound Completed Call means that the call was connected and CONNRES equal to 1 (Successful outbound call to destination). | ||
| CNFON-824 | Group Parameters read in IVR Applications | Group parameters were not read again when a call was routed through a secondary ACD Group object in the IVR. This has been fixed. | ||
| CSYMP-128 | Queue Distribution Algorithm Optimisation | The queue distribution algorithm has been optimised. This particularly affects queues with > 120 waiting callers, the speed of the calculation can be reduced by a factor of 2 to 10 in some cases. |
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