| Key | T | Resolved | Release Notes Subject | Release Notes Content |
|---|---|---|---|---|
| JTELDEV-5233 | System Settings menu goes off screen when vertical resolution is limited | The system settings menu would appear but be “off screen” at the bottom on screens with limited resolution. Now, if the browser reports a low resolution at login, the system settings menu is moved up to the top to enable the maximum number of rows to be displayed. Note - this will not fix the problem on all devices / screens - it is best to work as an administrator with a screen of a “reasonable” resolution. Please also note: using the “zoom” factor of the browser helps you access menu items on a small screen. | ||
| JTELDEV-5228 | Limitations for Service Number names relaxed | The limitations for Service Number names have been relaxed. Parenthesis is now allowed. | ||
| CNFON-847 | Chat - Network errors can cause loss of messages | In the chat connector, network errors could cause messages to be lost. This problem has been fixed, when the network connection is re-established within a reasonable time limit. | ||
| CNFON-782 | Phone Numbers could disappear after being set in the MiniClient when Free-Seating is configured. | Strange behaviour could ensue when trying to enter a phone number in the MiniClient if Free-Seating was configured: After selecting the country code, it could disappear. Similar bahavior would happen when editing Users > Communication and trying to add a new telephone number: after selecting country code, the code would move to the phoneNumber field. This problem has been fixed. | ||
| CNFON-776 | Report subscriptions - new feature: send immediately | A new feature has been added to report subscriptions. It is now possible to use the "Send" link to create and send the subscription immediately. | ||
| CHTP-29 | Agent - Automatic Greeting played by system | It is now possible to configure an automatic greeting file which is played by the system when an agent receives an inbound call. The file to be played is configured under User-Data - "User Greeting Prompt", and can be activated there. Further, the agent has the possibility to activate or deactivate playing the automatic greeting. In the full client, this can be done by clicking on the icon to the right of the top of the "post call" indicator. In the mini-client, this is done by clicking on the automatic call greeting icon at the bottom (in the middle of the row of icons). | ||
| JTELDEV-5239 | Dialler REST API - allow update of contact with appointment date | The dialler REST API now allows updating or importing contacts with an appointment date and optionally a follow up user. This is achieved by passing the following two parameters with the DiallerContact JSON data structure: "FollowUpUsersUID":"admin", The Users UID is matched in the system. If no match is found (or this field is not specified), then the appointment will be made for no specific user. Otherwise the appointment is made for the specific (found) user. | ||
| CHTP-35 | jtel Cloud TTS now supports using a proxy server | The jtel Cloud TTS now supports using a proxy server. The settings are applied to the following system wide parameters: Portal.ProxyServer.Server Portal.ProxyServer.Port Portal.ProxyServer.UserName Portal.ProxyServer.Password | ||
| CNORDOA-52 | IVR - Object Connect Variable - Validator correction | The validation in the IVR object Connect Variable has been corrected. The object would work correctly if variables with $ were used, however in the GUI the object would be coloured red with a validation error. | ||
| JTELDEV-5231 | Enhanced hazelcast cluster error handling | The hazelcast cluster error handling has been enhanced when some nodes crashed. This situation could occur when a network outage (for longer than a few seconds) or a VM crash on several VMs occurred. The hazelcast instance on the newly re-started server could cyclically log the following message: Exception: java.util.concurrent.ExecutionException: java.lang.IllegalArgumentException: sequence:2 is too large. The current tailSequence is:-1. If this occurred, the only remedy was to restart the server again. The error handling has been improved, to retry the cluster initialisation in this case. | ||
| CCHALTEC-185 | Silent Monitoring could fail in some cases with multiple telephony servers | Silent Monitoring could fail in some cases with multiple telephony servers. Now, the destination host is read from the actual call from the database, which fixes this problem. | ||
| CNFON-846 | IVR editor session failure | The automatic session reload behaviour has been changed in the IVR editor. This could cause problems editing the application on some (usually slow) internet connections. | ||
| JTELDEV-5230 | ACD Agent Report 2 - KPI AutologoffAll corrected | The KIP AutologoffAll has been corrected in ACD Agent Report 2. It now counts only logouts of the agent according to the “total” counter (LogoutActionCode = 6). Previously it would also count LogoutActionCodes 7, 8 and 9 too (7 = Auto logout (daemon daily autologout), 8 = Auto logout (busy calls exceeded), 9 = Auto logout (no answer calls exceeded)). | ||
| CNORDOA-37 | PBX Connector Names - new option for TAPI Connector to not overwrite names | The TAPI PBX connector previously overwrote all reported PBX extension names. However, some TAPI connectors report non useful names to the system (e.g. Extension 300 or SIP 300 for example). A new feature has been added which prevents the names being overwritten. Extensions are created once when first seen, but the name will no longer be modified. This allows for changes to be made using the portal, in particular for a more useful name to be entered. This feature is activated in the TAPI connector configuration, by setting the following flag in the configuration file jtelTAPIMonitorService.exe.config: <add key="keepPBXUserName" value="true" /> The default value is false. | ||
| JTELDEV-5220 | Chat Connector - algorithm for random cookie generation enhanced | The algorithm used in the chat connector for random cookie generation has been enhanced, to provide additional security. | ||
| CNFON-802 | VoiceMail - play by phone could fail in installations with multiple 8-Servers | In installations with multiple telephone servers, the feature 'voice mail - play by phone' could fail, if an additional server with 0 telephone lines was being used purely as an application (daemon) server. This problem has been fixed. | ||
| CMRCOMP-24 | Trunk Groups - Alcatel Incoming Number Translation Correction | The incoming number translator "Alcatel" has been corrected for anonymous caller numbers. | ||
| JTELDEV-5222 | Supervisor 500 Exception with ACD Group Numbers and Dialler Campaigns | If the ACD groups associated with dialler sub-campaigns were configured with a group number, and more than one different group was associated with the campaign by having two master campaigns with different ACD groups configured, then the supervisor would fail with an http 500 error. This problem has been fixed. | ||
| CNFON-739 | All Prompt uploads via the "new" popup window fail | All uploads of prompt via the "new" prompt popup window failed. A further problem was when changing a language, the Input file name would disappear. This was fixed for all prompt uploads via the popup. | ||
| CNFON-718 | Dialler Campaign does not disapear from supervisor view (wallboard and dialler) after deleting. | Data Cache mechanism for dialler compaigns was simply storing all records forever, even deleted ones. So in supervisor view (wallboard and dialler), deleted dialler compaigns was not disapearing. This is fixed and another cache mechanism is used for dialler compaigns so it updates even the deleted ones. | ||
| JTELDEV-5205 | Portal Optimisations - Caching of Texts and User Settings | The portal web application now caches texts, parameters and user settings. This speeds up the login process in particular (up to 5 times faster), but all areas of the portal profit from this speed optimisation. | ||
| CNFON-762 | Outbound Statistics Report - Total Calls Completed | Total Calls Completed was giving wrong statistics with a dialler, and the same statistics as Total Calls in normal outbound. This was fixed and now: - Outbound Completed Call means that the call was connected and CONNRES equal to 1 (Successful outbound call to destination). | ||
| CNFON-824 | Group Parameters read in IVR Applications | Group parameters were not read again when a call was routed through a secondary ACD Group object in the IVR. This has been fixed. | ||
| CSYMP-128 | Queue Distribution Algorithm Optimisation | The queue distribution algorithm has been optimised. This particularly affects queues with > 120 waiting callers, the speed of the calculation can be reduced by a factor of 2 to 10 in some cases. |
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