Description
Selection Criteria
Output Formats
This report is optimised for the following output formats: PDFHTML
Column
Legend
Table | Alias |
|---|---|
StatisticsPartO (See also Table Reference - StatisticsPartO ) | o |
StatisticsPartB (See also Table Reference - StatisticsPartB (B) ) | b |
StatisticsPartA (See also Table Reference - StatisticsPartA (A) ) | a |
AcdStatisticsPartB (See also Table Reference - AcdStatisticsPartB (AcdB) ) | acdb |
| AcdStatisticsLogin (See also Table Reference - AcdStatisticsLogin) | login |
| Name | Description | Criteria Used |
|---|---|---|
Agent | Name of the selected Agent | |
Start | Call start date and time | |
Ringing | Ringing start time | |
Connected | ||
End | Call end time | |
Total | ||
Inbound | ||
Outbound | ||
Dialler | ||
Remote Tel. | ||
Agent Tel | ||
Ringing Time | ||
Call Time(s) | ||
Connected | ||
Busy | ||
No Answer | ||
Stopped | ||
Invalid | ||
Service Number | ||
Dialler Campaign | ||
Contact | ||
User Data | ||
Result Code | ||
Done | ||
Aborted | ||
Appointment | ||
Delay |