Description
Selection Criteria
Output Formats
This report is optimised for the following output formats: PDFHTML
Column
Legend
Table | Alias |
|---|---|
StatisticsPartO (See also Table Reference - StatisticsPartO ) | o |
StatisticsPartB (See also Table Reference - StatisticsPartB (B) ) | b |
StatisticsPartA (See also Table Reference - StatisticsPartA (A) ) | a |
AcdStatisticsPartB (See also Table Reference - AcdStatisticsPartB (AcdB) ) | acdb |
| AcdStatisticsLogin (See also Table Reference - AcdStatisticsLogin) | login |
| Name | Description | Criteria Used |
|---|---|---|
Agents - Agent | Name of the selected Agent | |
Sessions - Session | Name of the browser session where the agent was logged in | |
Date / Time - Login | The time stamp when the current agent logged into the browser session | dtLogin |
Date / Time - Logout | The time stamp when the current agent logged out from the browser session | dtLogout bAcdLoggedIn = 0 |
Counter - Connected | The total number of call successfully connected to the current agent in the current session over the time period chosen | b.dtCallConnect >= dtLogin b.dtCallConnect <= dtLogout |
Duration - Login Duration | The total login time duration of the current agent in the current browser session | dtLogout - dtLogin |
Duration - Inbound Calls | The total duration of inbound calls answered by the current agent in the current browser session. | IF b.dtCallEnd IS NOT NULL THEN b.dtCallEnd - b.dtCallStart ELSE dtLogout - b.dtCallStart b.dtCallConnect >= dtLogin b.dtCallConnect <= dtLogout |
Duration - Available | How long the current agent was in a status allowing inbound calls in the current browser session. | IF login.dtEndStatus IS NOT NULL THEN login.dtEndStatus - login.dtCreated ELSE dtLogout - login.dtCreated b.dtCallConnect >= dtLogin b.dtCallConnect <= dtLogout AcdAgentStatus.bCalls = 1 |
Duration - Not Available | How long the current agent was in a status not allowing inbound calls in the current browser session. | IF login.dtEndStatus IS NOT NULL THEN login.dtEndStatus - login.dtCreated ELSE dtLogout - login.dtCreated b.dtCallConnect >= dtLogin b.dtCallConnect <= dtLogout AcdAgentStatus.bCalls = 1 AcdAgentStatus.bLoggedIn = 1 |