Description
This report contains data about the different browser sessions in which eacht selected agent was logged in, when did the sesssions started and ended, how long each session last, the number of incoming calls connected the agent during each session, the total duration of these calls and the availability of the agent during each session. The data are aggregated over agent then over opened sessions.
Selection Criteria
Output Formats
This report is optimised for the following output formats: PDFHTML
Column
Legend
Table | Alias |
|---|---|
StatisticsPartO (See also Table Reference - StatisticsPartO ) | o |
StatisticsPartB (See also Table Reference - StatisticsPartB (B) ) | b |
StatisticsPartA (See also Table Reference - StatisticsPartA (A) ) | a |
AcdStatisticsPartB (See also Table Reference - AcdStatisticsPartB (AcdB) ) | acdb |
| Name | Desciption | Criteria Used |
|---|---|---|
Agents - Agent | Name of the selected Agent | |
Sessions - Session | Name of the browser session where the agent was logged in | |
Date / Time - Login | The time stamp when the current agent logged into the browser session | |
Date / Time - Logout | The time stamp when the current agent logged out from the browser session | |
Counter - Connected | The total number of call successfully connected to the current agent in the current session over the time period chosen | |
Duration - Login Duration | The total login time duration of the current agent in the current browser session | |
Duration - Inbound Calls | The total duration of inbound calls answered by the current agent in the current browser session. | |
Duration - Available | How long the current agent was available for inbound calls in the current browser session. | |
Duration - Not Available | How long the current agent was not available for inbound calls in the current browser session. |