Description
This report contains aggregated data for outbound calls made from the selected dialler campaigns automatically (prview mode) or manually (CTI / manual mode) over the time period and granularity chosen.
Selection Criteria
Output Formats
This report is optimised for the following output formats: PDFHTML
Column
Legend
Table | Alias |
|---|---|
StatisticsPartO (See also Table Reference - StatisticsPartO ) | o |
StatisticsPartB (See also Table Reference - StatisticsPartB (B) ) | b |
StatisticsPartA (See also Table Reference - StatisticsPartA (A) ) | a |
AcdStatisticsPartB (See also Table Reference - AcdStatisticsPartB (AcdB) ) | acdb |
| Name | Desciption | Criteria Used |
|---|---|---|
Campaign Times - Start | The time stamp when the current dialler campaign started. | |
Campaign Times - End | The time stamp when the current dialler campaign ended | |
Call Attempts | The total number of calls initiated in the current dialler campaign over the selected granularity and within a particular time slice. | SUM( nTriesConnected ) + SUM( nTriesNoAnswer ) + SUM( nTriesBusy ) + SUM( nTriesInvalid ) + SUM( nTriesAborted ) + SUM( nTriesAnsweringMachine ) + SUM( nTriesError ) |
Call Attempts - Connected | The total number of call successfully connected to the destination in the current dialler campaign over the time period and granularity chosen. | SUM( nTriesConnected ) |
Call Attempts - No Answer | The total number of calls initiated in the current dialler campaign over the time period and granularity chosen and that were notsuccessufully connected because the destination did not answer. | SUM( nTriesNoAnswer ) |
Call Attempts - Busy | The total number of calls initiated in the current dialler campaign over the time period and granularity chosen and that were not successfully connected because the destination was busy. | SUM( nTriesBusy ) |
Call Attempts - Invalid | The total number of calls initiated in the current dialler campaign over the time periode and granularity chose and that was not connected because the destination number was either unallocated (unassigned) or the destination rejected the call of the destinaion number format is invalid. | SUM( nTriesInvalid ) |
Call Attempts - Aborted | The total number of call initiated in the current dialler campaign over the time period and granularity chosen and that were not successlly connected because the outdial was aborted. | SUM( nTriesAborted ) |
Call Attempts - Ans. Machine | SUM( nTriesAnsweringMachine ) | |
Call Attempts - Error | The total number of call initated in the current dialler campaign over the time period and granularity chosen and that were not connected because an error occured. | SUM( nTriesError ) |
Contact Results - Done | The total number of contact results set to "Done" in the current dialler campaign over the time period and granularity chosen. | SUM( nContactsDone ) |
Contact Results - Aborted | The total number of contact results set to "Aborted" in the current dialler campaign over the time period and granularity chosen. | SUM( nContactsAborted ) |
Contact Results - Appointment | The total number of contact results set to "Appointment" in the current dialler campaign over the time period and granularity chosen. | SUM( nContactsAppointment ) |
Contact Results - Delay | The total number of contact results set to "Delay" in the current dialler campaign over the time period and granularity chosen. | SUM( nContactsDelayed |