Description
This report contains aggregated data for outbound calls made from the selected dialler campaigns automatically (prview mode) or manually (CTI / manual mode) over the time period and granularity chosen.
Selection Criteria
Output Formats
This report is optimised for the following output formats: PDFHTML
Column
Legend
Table | Alias |
|---|---|
StatisticsPartO (See also Table Reference - StatisticsPartO ) | o |
StatisticsPartB (See also Table Reference - StatisticsPartB (B) ) | b |
StatisticsPartA (See also Table Reference - StatisticsPartA (A) ) | a |
AcdStatisticsPartB (See also Table Reference - AcdStatisticsPartB (AcdB) ) | acdb |
| Name | Desciption | Criteria Used |
|---|---|---|
Campaign Times - Start | The time stamp when the current dialler campaign started. | |
Campaign Times - End | The time stamp when the current dialler campaign ended | |
Call Attempts | The total number of calls initiated in the current dialler campaign over the selected granularity and within a particular time slice. | SUM( nTriesConnected ) + SUM( nTriesNoAnswer ) + SUM( nTriesBusy ) + SUM( nTriesInvalid ) + SUM( nTriesAborted ) + SUM( nTriesAnsweringMachine ) + SUM( nTriesError ) |
Call Attempts - Connected | The total number of call successfully connected to the destination in the current dialler campaign over the selected granularity and within a particular time slice. | SUM( nTriesConnected ) |
Call Attempts - No Answer | The total number of call initated in the current dialler campaign over the selected granularity and within a particular time slice and was not connected because the destination did not answer. | SUM( nTriesNoAnswer ) |
Call Attempts - Busy | The total number of call initated in the current dialler campaign over the selected granularity and within a particular time slice and was not connected because the destination was busy. | SUM( nTriesBusy ) |
Call Attempts - Invalid | The total number of call initated in the current dialler campaign over the selected granularity and within a particular time slice and was not connected because the destination number was invalid. | SUM( nTriesInvalid ) |
Call Attempts - Aborted | The total number of call initated in the current dialler campaign over the selected granularity and within a particular time slice and was not connected because the outdial was aborted | SUM( nTriesAborted ) |
Call Attempts - Ans. Machine | The total number of call initated in the current dialler campaign over the selected granularity and within a particular time slice and was not connected because the destination number was invalid. | SUM( nTriesAnsweringMachine ) |
Call Attempts - Error | The total number of call initated in the current dialler campaign over the selected granularity and within a particular time slice and was not connected because an error occured. | SUM( nTriesError ) |
Contact Results - Done | Total amount of the the result code "done" was set in the current dialler campaign over the selected granularity and within a particular time slice. | SUM( nContactsDone ) |
Contact Results - Aborted | Total amount of the the result code "Aborted" was set in the current dialler campaign over the selected granularity and within a particular time slice. | SUM( nContactsAborted ) |
Contact Results - Appointment | Total amount of the the result code "Appointment" was set in the current dialler campaign over the selected granularity and within a particular time slice. | SUM( nContactsAppointment ) |
Contact Results - Delay | Total amount of the the result code "Delay" was set in the current dialler campaign over the selected granularity and within a particular time slice. | SUM( nContactsDelayed |