Description
This report contains itemides data for outboun calls made via the selected dialler campaigns automatically (prview mode) or manually (CTI / manual mode) within a particular time slice.
Selection Criteria
Output Formats
This report is optimised for the following output formats: PDFHTML
Sample Report (Output)
Column
Legend
Table | Alias |
|---|---|
StatisticsPartO (See also Table Reference - StatisticsPartO ) | o |
StatisticsPartB (See also Table Reference - StatisticsPartB (B) ) | b |
StatisticsPartA (See also Table Reference - StatisticsPartA (A) ) | a |
AcdStatisticsPartB (See also Table Reference - AcdStatisticsPartB (AcdB) ) | acdb |
| Name | Desciption | Criteria Used |
|---|---|---|
Start | The time stamp when the dialer outbound call where initiated either automaticaly (Preview Mode) or manually (CTI / Manual Mode). | |
Ringing | The time stamp when the call start ringing in the destination | |
Connected | The time stamp whten the call was successfully connected to the destination. Empty if the connnection attempt fails for any reason. | |
End | The time stamp when the outbound call ended. | |
Caller Number | The phone number of the called contact person. | |
Calling Number | The phone number of the call initiator. | |
Ringing Time | The call ringing duration in the destination extension. | |
Call Time(s) | the total call time duration | |
Connected | Either 1 if the call was successful connected to the destionation or 0 else | |
Busy | Either 1 if the call ended with a groupendreason code or 0 else | |
No Ans. | Either 1 if the call ended with a groupendreason code or 0 else | |
Stopped | Either 1 if the call ended with a groupendreason code or 0 else | |
Invalid | Either 1 if the call ended with a groupendreason code or 0 else | |
Other | Either 1 if the call ended with a groupendreason code or 0 else | |
Service Number | Name of the service number through which the call was made. | |
Dialler Campaign | Name of the dialler campaign in which the call was initiated. | |
Contact | Contact that was call by the dialer | |
User Data | ||
Agent | Name of the agent who initiated the dialer campaign call | |
Result Code | Name of the result code set at the end of this call by the agent | |
Done | Either 1 if the type of the result code set is "Done" or 0 if another type was chosend instead or empty it no result code was set. | |
Aborted | Either 1 if the type of the result code set is "Aborted" or 0 if another type was chosend instead or empty it no result code was set. | |
Appointment | Either 1 if the type of the result code set is "Appointment" or 0 if another type was chosend instead or empty it no result code was set. | |
Delay | Either 1 if the type of the result code set is "Delay" or 0 if another type was chosend instead or empty it no result code was set. |