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Here, you can see the master data for the currently logged in user, and change some parameters.

Choose User Data - User Master Data in the main menu, to view the data.

Use the tabs to select screens with different sets of data and functions.

User

This tab represents the current user data. The following data can be changed:


Agent

Sysadmin

& Reseller

The fields visibility depends on the Interface user role.
Options
Play sound when chat messages are receivedyyPlay sound when chat messages are received by the current agent.

Language for Announcements

yy

Adjustement of Language for Announcements to the agent.

Language for Texts and E-Mails

yy

Adjustement of Language for Texts and E-Mails to the agent.

Innovaphone PBX Integration

Activate in Full Web Client

y

Activate the feature in Full Web Client.

Position in Full Web Clienty
Position of the form in Full Web Client.
Activate in Mini Clienty
Activate the feature in Mini Client.
Position in Mini Client y
Position of the form in Mini Client .
Show

Pager Rows

yy

Amount of Pager Rows in the menu Agent and Supervisor

Supervisor Service Level (s)yyDefault for Supervisor Service Level parameter.
Supervisor Short Hangups (s) yyDefault for Supervisor Short Hangups parameter.
Supervisor Service Quota (%)yyDefault for Supervisor Service Quota parameter.



Supervisor Start Time (hh:mm)

yy

Here you can adjust the date of data to be aggegrated and shown in the
table of the Supervisor (field “Statistics since”). The setting which you
select here, will become the default setting which the system will use
after the login. The time can be changed during the operation. The
default setting is 00:00.

Supervisor Graph Interval (min)yyDefault for Supervisor Graph Interval parameter.
Supervisor Zoom yySupervisor Zoom parameter.

Number of Wallboard Columns

yy

Amount of the wallboard columns which can be used for each group.


Show Current Calls in Wallboard

y

Set this option, if a table of the current calls should be displayed at
the bottom of the Supervisor Wallboard.
This option is only available if it was configured for you.

Passwords
PasswordyyChange the password of the user.
PINy
Change the PIN of the user.

Teams

This page represents the Teams integration configuration. Teams mapping presents states to ACD states and actions can be configured as following:

WhenIncomming state
Then presence

ACD state.

And ActionSystem Action. Ex: Send Calls to Telephone 2,

Communication

The following contact data of the agent can be seen:

Office 1The phone number is used in ACD as telephone number 1.
Office 2The phone number is used in ACD as telephone number 2.
MobileThe phone number is used in ACD as telephone number 3.
PrivateThe phone number is used in ACD as telephone number 4.
Additional 1The phone number is used in ACD as telephone number 5.
Additional 2

The phone number is used in ACD as telephone number 6.

EmailEmail of the Agent.

Settings

Here the user has direct access to the different GUI settings. These values are updated automatically by changing parameters in the GUI.

For example the parameter AcdAgent.AcdAgentTransferGroupsBean.MiniClient.LimitPageSize is responsible for the number of lines in the Groups table of the miniclient view. 

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