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AcdB - AcdGetQueueClosedCallsByGroupEndReason_GroupServiceNumber

Criteria Used (see also AcdB - ACD Groups KPIs)

Description

bOutbound = 0

AcdGroupEndReasonsID IN (100, 101, 102, 107, 108)

dtAgentConnect IS NULL

All inbound calls which entered an ACD group and service number within a particular time slice, which were not connected to an agent and where the call was handled by a rule at one of the specified AcdGroupEndReasons:

Group Start, Routing Application, Queue, Queue No Agents, Queue All Tried.

See also Value Reference - AcdGroupEndReasons.

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