AcdB - AcdGetQueueClosedCallsByGroupEndReason_GroupServiceNumber
Criteria Used (see also ACD Group Service Number KPIs) | Description |
---|---|
bOutbound = 0 AcdGroupEndReasonsID IN (100, 101, 102, 107, 108) dtAgentConnect IS NULL | All inbound calls which entered an ACD group and service number within a particular time slice, which were not connected to an agent and where the call was handled by a rule at one of the specified AcdGroupEndReasons: Group Start, Routing Application, Queue, Queue No Agents, Queue All Tried. See also Value Reference - AcdGroupEndReasons. |