You are viewing an old version of this page. View the current version.

Compare with Current View Page History

Version 1 Next »

AcdB - AcdGetRingingCalls_Group

Criteria Used (See Also AcdB - ACD Groups KPIs )

Description

SUM( IF( b.dtCallConnect IS NOT NULL, 1, 0) )

acdb.bOutbound = 0

How many time the line of the selected agent rang in the ACD group(s) in which he was logged in within a particular time slice.

  • No labels