Choose Messaging - Call Recordings in the main menu, to view the table of available call recordings. These are collected by the ACD, depending on the settings in the ACD groups.
Date / Time | The date and time the recording was made. |
Service Number | The called service number |
Agent | The agent, who was called |
Group Name | The name of the ACD group (and in brackets, the group number, if available) |
A-Number | The Caller ID of the caller. |
Subject | An automatically generated or manually generated subject for the recording |
In the column Audio File choose Play to listen to or download the recording.
In the column Action you can choose Edit to edit the recording. The following fields can be changed:
Subject | An automatically generated or manually generated subject for the recording |
Message | Here, you can make notes on the call recording |
Use Send in the toolbar to deliver call recordings as a ZIP file. Provide the following information:
Selection | Choose which type of recordings you would like to have sent: Routing Application — recordings which were made in a particular routing application Service Number — recordings which were made in a particular service number |
Email Recipient | The recipient of the email |
Email Subject | The subject of the email |