Choose Messaging - Call Recordings in the main menu, to view the table of available call recordings. These are collected by the ACD, depending on the settings in the ACD groups.
Date / Time | The date and time the recording was made. |
Service Number | The called service number |
| A-Number | The Caller ID of the caller. |
Agent | The agent, who was called |
| Agent Number | The Number of the agent |
| Agent Telephone Number | The telephone number of the agent. |
Group Name | The name of the ACD group |
| Group Number | The group number (if available) |
Subject | An automatically generated or manually generated subject for the recording |
| Audio File | In the column Audio File choose Play to listen to or download the recording. |
In the column Action you can choose Edit to edit the recording. The following fields can be changed:
Subject | An automatically generated or manually generated subject for the recording |
Message | Here, you can make notes on the call recording |
Use Send in the toolbar to deliver call recordings as a ZIP file. Provide the following information:
Selection | Choose which type of recordings you would like to have sent: Routing Application — recordings which were made in a particular routing application Service Number — recordings which were made in a particular service number |
Email Recipient | The recipient of the email |
Email Subject | The subject of the email |